Managing Innovation: Cases from the Services Industries

Managing Innovation: Cases from the Services Industries


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This book of case histories is devoted solely to service industries and the technologies that drive them, as told by those who have developed segments of these industries. The chapters cover innovations such as Federal Express's advanced system for package tracking, Citicorp's development of the Automated Teller Machine, AT&T's experience with mobile telephones, Bell & Howell's introduction of an automated automotive parts catalog, and the New York Stock Exchange's development of electronic trading. Some broader analyses discuss the interfaces between services technologies and manufacturing, operations research in services, and technology in professional services.

Product Details

ISBN-13: 9780309038911
Publisher: National Academies Press
Publication date: 01/15/1988
Series: Series on Technology and Social Priorities
Pages: 224
Product dimensions: 6.00(w) x 9.00(h) x (d)

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