Looking at the operations of an organization, this book examinesthe different types of organization in both the public and privatesectors. It then considers the internal relationships betweenoperations, marketing, personnel and other functions withinorganizations. The specific aspects of operations are covered in detail:
- Work practices.
- Customer relations.
About the Author
Roger Cartwright (MA, DMS, CertEd, FCollP, MIMgt) is theDeputy Head of Faculty at the Business, Management and ComputingFaculty at Perth College, Scotland.
Anita Candy (BA Hons, FETC) and Micheal Collins(ACIB) are consultants at the Management and Professional StudiesUnit of the Oxford College of Further Education.
George Green (MA Cantab) runs his own consultancy andlectures at both Oxford Brookes University and the Oxford Collegeof Further Education.
The team have a background in the retail sector, banking, healthservice management, the transport industry, manufacturing, localgovernment education and the armed forces. Members of the team haveacted as tutors/facilitators for major organizations, includingBritish Airways, the Civil Aviation Authority, AutotypeInternational, Transit Holdings and Shell (Expro).
Table of Contents
List of Figures.
Setting Operations in Context.
The Operations Process.
Organizing and Implementation.
Communicating with the Customer.
Managing the Working Environment.