Managing Operations: A Competence Approach to Supervisory Managment (NVG/SVQ Level 3)

Managing Operations: A Competence Approach to Supervisory Managment (NVG/SVQ Level 3)

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Product Details

ISBN-13: 9780631190110
Publisher: Wiley
Publication date: 12/15/1993
Series: In Charge Series
Pages: 216
Product dimensions: 6.87(w) x 9.76(h) x 0.65(d)

About the Author

Roger Cartwright (MA, DMS, CertEd, FCollP, MIMgt) is theDeputy Head of Faculty at the Business, Management and ComputingFaculty at Perth College, Scotland.

Anita Candy (BA Hons, FETC) and Micheal Collins(ACIB) are consultants at the Management and Professional StudiesUnit of the Oxford College of Further Education.

George Green (MA Cantab) runs his own consultancy andlectures at both Oxford Brookes University and the Oxford Collegeof Further Education.

The team have a background in the retail sector, banking, healthservice management, the transport industry, manufacturing, localgovernment education and the armed forces. Members of the team haveacted as tutors/facilitators for major organizations, includingBritish Airways, the Civil Aviation Authority, AutotypeInternational, Transit Holdings and Shell (Expro).

Table of Contents

List of Figures.

Foreword.

Acknowledgements.

Introduction.

Setting Operations in Context.

The Operations Process.

Planning.

Organizing and Implementation.

Control.

Communicating with the Customer.

Managing Materials.

Managing the Working Environment.

Personal Competences.

References.

Further Reading.

Index.

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