Strategies for Building Satisfying Patient Relationships
New England Healthcare Assembly
This book fills a huge void in the areas of medical education and the delivery of patient service. The clear advice about how to identify and respond to patient needs and preferences is essential reading for physicians and those who work with them. If the personal rewards of medicine are important to you, read this book.
--Joseph A. Lieberman, III, chairman, department of family and community medicine, clinical professor of family medicine, Thomas Jefferson University
This important resource describes how to develop the qualities of understanding, empathy, and compassion that help to meet and exceed patient expectations. Managing Patient Expectations is filled with realistic and cost-effective strategies for maintaining patient satisfaction, creating loyalty, and increasing referrals. Susan Keane Baker explains how to find out what patients really think and how physicians can best respond in a variety of situations. Co-published with the Healthcare Assembly Press.
|Series:||Business and Management Series|
|Product dimensions:||6.20(w) x 9.30(h) x 1.00(d)|
Table of Contents
Word of Mouth.
Advertising, Media, and Managed Care.
MANAGING PATIENT EXPECTATIONS.
Moments of Truth.
RESPONDING TO UNMET EXPECTATIONS.
Patient Follow Through.
Adverse Patient Outcomes.
When Patients Leave.
Respecting Patient Preferences.
Building Loyal Relationships.