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Managing Quality Customer Service: A Practical Guide for Establighing a Service Operation
     

Managing Quality Customer Service: A Practical Guide for Establighing a Service Operation

by William B. Martin, Elaine Fritz
 

ISBN-10: 0931961831

ISBN-13: 9780931961830

Pub. Date: 01/28/1989

Publisher: Crisp Publications, Inc.

Determine what customers really want, how to meet those needs and measure your service.

Overview

Determine what customers really want, how to meet those needs and measure your service.

Product Details

ISBN-13:
9780931961830
Publisher:
Crisp Publications, Inc.
Publication date:
01/28/1989
Series:
Fifty-Minute Series
Edition description:
New Edition
Pages:
94
Product dimensions:
8.08(w) x 10.01(h) x 0.32(d)

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