Managing Relationships at Work

Managing Relationships at Work

by Institute of Leadership & Management

NOOK Book(eBook)

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Overview

Managing Relationships at Work by Institute of Leadership & Management

With forty well structured and easy to follow topics to choose from, each workbook has a wide range of case studies, questions and activities to meet both an individual or organization's training needs. Whether studying for an ILM qualification or looking to enhance the skills of your employees, Super Series provides essential solutions, frameworks and techniques to support management and leadership development.

Product Details

ISBN-13: 9781136382253
Publisher: Taylor & Francis
Publication date: 06/01/2007
Sold by: Barnes & Noble
Format: NOOK Book
Pages: 136
File size: 3 MB

Table of Contents

Workbook Introduction: ILM Management Super Series study links; S/NVQ links; Workbook objectives; Activity Planner; The importance of good relationships: Introduction; A definition of relationship; Formal and informal relationships within organizations; External relationships; Differences between people; Relationships and organizational culture; Summary; Building a positive environment: Introduction; Groups and teams; Behaviour breeds behaviour; Personal qualities; Interpersonal skills; Emotional intelligence; Developing a culture of trust; Confidentiality; Choosing your leadership style; Summary; How to get the result you want: Introduction; Instructing; Influencing; Persuading; Negotiating; Summary; Managing Conflict: Introduction; The value of personal power; Causes of conflict; Resolving conflict situations; The 4-step model for resolving conflict; Achieving a win-win situation; Summary; Performance checks; Reflect and review.

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