Chapter 1: Talent Management: The Key to Organizational Success.
Chapter 2: Why Talent Retention Is a Serious Problem.
Chapter 3: An ROI Approach to Managing Retention.
Chapter 4: Measure and Monitor Turnover and Retention Data.
Chapter 5: Develop Fully Loaded Costs of Talent Departure.
Chapter 6: Diagnose Cause of Talent Departure.
Chapter 7: Recruit Talent.
Chapter 8: Establish an Appropriate Work Environment.
Chapter 9: Create Equitable Pay and Performance Process.
Chapter 10: Build Motivation and Commitment.
Chapter 11: Match Solutions to Needs.
Chapter 12: Forecast ROI of Retention Solutions.
Chapter 13: Calculate ROI of Retention Solutions.
Chapter 14: Make Adjustments and Continue.
Chapter 15: Case Study: A Master's Degree for High-Potential Employees: Federal Information Agency (Jack J. Phillips).
Chapter 16: Case Study: Skill-Based Pay: Southeast Corridor Bank (SCB), (Patricia Pulliam Phillips).
Chapter 17: Coaching for New Employees: Global Media Company, (Lisa Ann Edwards and Christina Loundsberry).
About the Authors.