A management consultant proposes an entirely original approach to the streamlining of public enterprise. In her view, workers with practical experience often know what needs to be done far better than managers. She shows how management often fails in its role as source of ideas, how management has grown disproportionately, and how its power to make decisions has been eroded. She proposes a new model in which the people who are responsible for the work are also the people who do it.
'...raises some provocative questions and presents some thoughtful arguments in support of the idea of eliminating some of the excessive layers of management in the public service.' -- American Political Science Review, Vol 78