Marketing and Logistics Led Organizations: Creating and Operating Customer Focused Supply Networks / Edition 1

Marketing and Logistics Led Organizations: Creating and Operating Customer Focused Supply Networks / Edition 1

ISBN-10:
074947873X
ISBN-13:
9780749478735
Pub. Date:
10/31/2017
Publisher:
Kogan Page, Ltd.
ISBN-10:
074947873X
ISBN-13:
9780749478735
Pub. Date:
10/31/2017
Publisher:
Kogan Page, Ltd.
Marketing and Logistics Led Organizations: Creating and Operating Customer Focused Supply Networks / Edition 1

Marketing and Logistics Led Organizations: Creating and Operating Customer Focused Supply Networks / Edition 1

Paperback

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Overview

Logistics and marketing stand out as two disciplines which are connected, and both are critical to the provision of customer value. Marketing and Logistics Led Organizations looks at marketing-led logistics and logistics-led marketing. In the current business world, the idea of a single supply chain has been replaced by an integrated multi-channel approach. The authors therefore examine how to optimise profit and control costs through the coordination of these two functions.

Marketing and Logistics Led Organizations takes an in-depth look at physical supply chains where manufacturing of a product occurs from groceries to pharmaceuticals, and from automotive to construction. The authors examine omni-channel, how this affects the customer experience and the need for a joined-up strategy which is operationalised across all channels. They also look at the challenges of digitalisation and the customer interface with the growth of the internet as well as the intensification of competition across all sectors.


Product Details

ISBN-13: 9780749478735
Publisher: Kogan Page, Ltd.
Publication date: 10/31/2017
Pages: 280
Product dimensions: 6.10(w) x 9.10(h) x 0.70(d)

About the Author

Robert Mason has a business background, mainly in a variety of roles with M&S. He is now a Reader in Logistics and Operations Management (LOM) at Cardiff Business School and has led many business research projects with Tesco as a partner.

Barry Evans' early career involved roles in Logistics/Distribution with Watney Mann, Rank Hovis McDougall and Royal Mail. This was followed by roles in Tesco plc, including Lean Process Manager in Tesco Supply Chain Development. He joined the Lean Enterprise Research Centre at Cardiff Business School as a Senior Research Associate. Mr Evans is now retired.

Table of Contents

** Chapter - 01: An Introduction – Setting the Scene; ** Chapter - 02: Customer Value – What is it?; ** Chapter - 03: Organisations have to be More Capable Today than Ever Before – Why?; ** Chapter - 04: How Purpose is Achieved – A Marketing and Logistics Led Approach; ** Chapter - 05: What Great Operational Process Capability Looks Like; ** Chapter - 06: Marketing and Logistics in Harmony – Building and Sustaining Operational Excellence Integrated with a Marketing Orientation; ** Chapter - 07: Finding Logistics Solutions – How Logistics is Responding to Modern Challenges; ** Chapter - 08: Conclusions – Logistics is Business Critical
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