Mastering Business Communication

Mastering Business Communication

by Lysbeth A. Woolcott, Wendy R. Unwin


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Product Details

ISBN-13: 9780333335291
Publisher: Macmillan Education UK
Publication date: 09/15/1983
Series: Macmillan Master Series (Business)
Edition description: 1983
Pages: 320
Product dimensions: 5.51(w) x 8.50(h) x 0.03(d)

About the Author

L. A. WOOLCOTT and W. R. UNWIN are established authors of communication books for business. They were both Senior Lecturers at Windsor and Maidenhead College, England, for many years and have considerable teaching and business experience.

Table of Contents

Illustrations.- Introduction.- 1 Correspondence.- 2 Reports.- 3 Summarising.- 4 Advertising and Publcity.- 5 Manuals, Instructions and Form Design.- 6 Meetings Documentation.- 7 Meetings.- 8 Spoken Communication.- 9 Listening and Reading.- 10 Role of Audio-Visual Aids.- 11 Thinking and Planning.- 12 Language.- 13 Non-verbal Communication.- 14 Charts and Graphs.- 15 Analysis and Interpretation.- 16 External and Internal Communication.- 17 Management Communication.- 18 Information Technology.- Appendix 1: Answers/notes for answers.- Appendix 2: glossary of meetings terms.- Appendix 3: Grammar, punctuation and spelling.- Appendix 4: Examination techniques.- Index.

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