Table of Contents
Introduction 1
Part I The Stakes: The High Costs of Incivility and the Potential Gains of Civility
Chapter 1 Clueless 9
Chapter 2 Sidelined 14
Chapter 3 Civility Buys Everything 26
Chapter 4 The Incivility Bug 38
Part II Civility Checkup: How You Are Doing and How You Can Improve
Chapter 5 Are You Civil? 49
Chapter 6 The Fundamentals 68
Chapter 7 Judge Not 81
Chapter 8 Give More 96
Chapter 9 Practice E-civility 108
Part III Lift Your Organization: Cycle to Civility
Chapter 10 Recruit 121
Chapter 11 Coach 131
Chapter 12 Score 142
Chapter 13 Practice 151
Part IV Lift Yourself: Handling Incivility if You're the Target
Chapter 14 Your Antidote to Incivility 163
Conclusion 177
Acknowledgments 181
Tools: Additional Actions to Become Your Best, Most Civil Self 185
Actions and Impact for Your Group and Organization 187
Notes 191
Recommended Resources 219
Index 223