MCSA 70-697 and 70-698 Cert Guide: Configuring Windows Devices; Installing and Configuring Windows 10

MCSA 70-697 and 70-698 Cert Guide: Configuring Windows Devices; Installing and Configuring Windows 10

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Product Details

ISBN-13: 9780789758804
Publisher: Pearson IT Certification
Publication date: 08/16/2017
Series: Certification Guide Series
Pages: 1168
Sales rank: 568,198
Product dimensions: 7.60(w) x 9.20(h) x 1.70(d)

About the Author

Don Poulton (A+, Network+, Security+, MCSA, MCSE) is an independent consultant who has been involved with computers since the days of 80-column punch cards. After a career of more than 20 years in environmental science, Don switched careers and trained as a Windows NT 4.0 MCSE. He has been involved in consulting with a couple of small training providers as a technical writer, during which time he wrote training and exam prep materials for Windows NT 4.0, Windows 2000, and Windows XP. Don has written or contributed to several titles, including Security+ Lab Manual (Que, 2004); MCSA/MCSE 70-299 Exam Cram 2: Implementing and Administering Security in a Windows 2003 Network (Exam Cram 2) (Que, 2004); MCSE 70-294 Exam Prep: Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure (Que, 2006); MCTS 70-620 Exam Prep: Microsoft Windows Vista, Configuring (Que, 2008); MCTS 70-680 Cert Guide: Microsoft Windows 7, Configuring (Que, 2011); MCTS 70-640 Cert Guide: Windows Server 2008 Active Directory, Configuring (Que, 2011); MCTS 70-642 Cert Guide: Windows Server 2008 Network Infrastructure, Configuring (Que, 2012); and MCSA 70-687 Cert Guide Configuring Microsoft Windows 8.1 (Que, 2015).

In addition, he has worked on programming projects, both in his days as an environmental scientist and more recently with Visual Basic to update an older statistical package used for multivariate analysis of sediment contaminants.

When not working on computers, Don is an avid amateur photographer who has had his photos displayed in international competitions and published in magazines such as Michigan Natural Resources Magazine and National Geographic Traveler. Don also enjoys traveling and keeping fit.

Don lives in Burlington, Ontario, with his wife, Terry.


Harry Holt started his technology career in the early 1980s while working in trust accounting, where he discovered the advantages of Lotus 1-2-3 over paper spreadsheets, and how much better D:Base was at tracking transactions than a cabinet full of 3×5 index cards. That prompted a career change, and Harry took advantage of the burgeoning IT program at Virginia Commonwealth University’s prestigious School of Business to hone his knowledge.

Harry gained experience over the years in most technical roles in the industry–from computer operator, programmer, and LAN administrator, to network engineer, DBA, and project manager, among others. He has used his skills to improve efficiencies in a range of organizations, including Fortune 500 companies, financial institutions, government agencies, and even small partnerships and sole proprietorships.

Exploring aspects of the computer industry and evolution of technology both professionally, as a hobby, and as a volunteer for various nonprofit organizations, Harry gained a working knowledge of many types of systems from large IBM z/OS mainframes, VAX systems, and UNIX platforms, to Windows, Macintosh, and Linux systems. He can program in a variety of development languages and platforms and enjoys collaborating in open source projects.

Harry has a bachelor’s degree in IT and PMP certification and is currently working as a cyber applications manager in Richmond, Virginia. He lives with his wife, Donna, and enjoys going for meals prepared by his son and Master Chef, Alex, at fine dining restaurants in Richmond, Virginia.


Randy Bellet: After establishing himself as a retailer in Richmond, Virginia, curiosity about the fledgling small computer industry brought Randy Bellet into the IT field in 1981. Beginning with the TRS-DOS operating system on a Radio Shack Model III and “sneaker-net,” he automated his own and other businesses, initially programming spreadsheets using one of the original versions of VisiCalc. Hardware consisted of 32 K of RAM, monochrome monitors, and no hard drives. Data was stored on floppy disks that really flopped. After the PC-XT and its clones arrived, he followed the market and extended his skills into the networking of PCs and XENIX servers and wrote applications for the retail and pager industries.

As PCs became commonplace and their connectivity a necessity, Randy configured Windows client/server networks for small- and medium-sized businesses, and wrote n-tier applications on various Windows platforms ranging from Windows 3.1 through Windows Server 2008 for the medical, insurance, food, and leisure industries. As organizations expanded and scaled their uses of PCs, extracting data from mainframes for use in Windows applications became a specialty.

Since 1999, Mr. Bellet has been on the faculty of ECPI University, delivering and developing curriculum in Network Security and Software Development and writing ancillary instructor materials. Certifications include CompTIA Network +, MCSE, MCSD, and MCDBA. He holds a bachelor’s degree in economics and marketing from New York University and a master’s degree in IT from Virginia Tech.

Table of Contents

Introduction xxvi

Chapter 1 Introducing Windows 10 3

“Do I Know This Already?” Quiz 4

Foundation Topics 8

A Brief History of Windows 8

Windows 10 9

Windows 10 Editions 10

Features Tour of Windows 10 13

Improvements Provided in Versions 1507 and 1511 13

Improvements Provided in Version 1607 15

A Quick Tour of Windows 10 17

Cortana and the Windows 10 Search 20

The Get Started App 21

Configuring the Windows 10 Taskbar 23

Toolbars 24

Windows 10 Apps 24

Libraries 24

Windows Settings 25

System 26

Devices 28

Network & Internet 30

Personalization 31

Accounts 34

Time and Language 37

Ease of Access 38

Privacy 39

Update and Security 41

Control Panel 43

System and Security 44

Network and Internet 45

Hardware and Sound 47

Programs 48

User Accounts 49

Appearance and Personalization 50

Clock, Language, and Region 51

Ease of Access 51

The Computer Management Snap-in 51

Configuring Windows Updates 53

Configuring Windows Update Settings 54

Using a WSUS Server with Windows 10 58

Configuring Windows Update Policies 58

Managing Update History and Rolling Back Updates 64

Updating Windows Store Applications 65

Configure Updates in the Enterprise 67

Implement Insider Preview 68

Current Branch (CB) 69

Current Branch for Business (CBB) 70

Long Term Servicing Branch (LTSB) Scenarios 71

Exam Preparation Tasks 71

Chapter 2 Implementing Windows 75

“Do I Know This Already?” Quiz 75

Foundation Topics 82

Preparing for Installation Requirements 82

Evaluating Hardware Readiness and Compatibility 82

Windows 10 Hardware Requirements (Including Screen Resolution) 82

Hardware Compatibility 83

Using 32-Bit or 64-Bit Windows 84

Software Compatibility 86

Determining Appropriate Editions According to Device Type 88

Mobile Devices 88

Other Devices 88

Determining Requirements for Windows Features 89

Performing a Clean Installation 90

Performing an Attended Installation 90

Performing an Unattended Installation of Windows 10 97

Understanding Answer Files 97

Understanding Configuration Passes 98

Creating an Answer File 98

Using the Answer Files to Perform an Unattended Installation 105

Dual-Booting Windows 10 105

Boot Management Programs Used by Windows 10 106

Setting Up a Dual-Boot System 106

Refreshing Windows 10 107

Troubleshooting Failed Installations 108

Stop Errors or Blue Screen of Death (BSOD) 108

Stopped Installation 110

Upgrading to Windows 10 110

Choosing Between an Upgrade and a Clean Installation 112

Preparing a Computer to Meet Upgrade Requirements 112

Upgrading the Computer to Windows 10 113

Upgrading from One Edition of Windows 10 to Another 115

Using Alternate Installation Media 117

Installing to a Virtual Hard Disk (VHD) 117

Understanding VHDs 117

Types of Virtual Hard Disks 118

Tools Used with Virtual Hard Disks 119

Using Disk Management 120

Installing Windows 10 to a VHD 122

Installing Additional Windows Features 124

Configuring Windows for Additional Regional and Language Support 127

Configuring Native Boot Scenarios 129

Best Practices for Using Native-Boot VHDs 130

Booting VHDs 131

Exam Preparation Tasks 133

Chapter 3 Post-Installation Configuration 137

“Do I Know This Already?” Quiz 138

Foundation Topics 143

Configuring and Customizing the User Interface, According to Device Type 143

Configuring the Start Menu and Taskbar 143

Group Policies for Start Menu and Taskbar 148

Configuring the Desktop 150

Configuring Notification Settings 151

Configuring Windows 10 Options 152

Configuring Accessibility Options 153

Cortana and the Windows 10 Search 154

Cortana Group Policy Settings 156

Configuring Microsoft Edge and Internet Explorer 156

Microsoft Edge 157

Internet Explorer 158

Compatibility View 159

SmartScreen Filter 160

Internet Explorer Group Policies 161

Internet Explorer Compared to Edge 163

Configuring Hyper-V 164

Configuring Power Settings 165

Configuring Devices and Device Drivers 165

Device Setup 166

Devices and Printers 167

Updating Drivers 169

Using Device Manager 169

Using Device Manager to Uninstall Drivers 173

Using Device Manager to Disable Drivers 173

Maintaining Device Drivers 173

Managing and Troubleshooting Drivers and Driver Signing 173

Driver Signing Requirements in Windows 10 174

Checking Drivers for Digital Signatures 175

Driver Installation Permissions in Windows 10 176

Managing Driver Packages 177

Resolving Driver Issues 178

Using Device Manager to Resolve Driver Conflicts 178

Using Windows 10 Rollback to Resolve a Problem Driver 182

Configuring Driver Settings 183

Driver Verifier 184

Advanced Driver Settings 185

Using Deployment Image Servicing and Management (DISM) to Add Driver Packages 187

Exam Preparation Tasks 190

Chapter 4 Managing Windows in an Enterprise 193

“Do I Know This Already?” Quiz 193

Foundation Topics 196

Active Directory 196

The Building Blocks of Active Directory 196

Joining a Domain 198

Remote Server Administration Tools 201

Installing RSAT on Client Workstations 201

Active Directory Users and Computers 203

Group Policies 206

Creating and Applying GPOs 207

UAC 211

Windows in an Enterprise Environment 211

The Windows Imaging and Configuration Designer (ICD) 212

Activation of Windows Computers in the Enterprise 216

Implement Volume Activation Using a KMS 217

Implement Active Directory-Based Activation 219

Query and Configure Activation States 220

Exam Preparation Tasks 222

Chapter 5 Installing and Managing Software 225

“Do I Know This Already?” Quiz 225

Foundation Topics 228

Microsoft Account 228

Sign In Using a Microsoft Account 228

Domain Accounts 231

Managing the Use of Microsoft Accounts 231

Integrating Microsoft Accounts Including Personalization Settings 232

Windows Store and Cloud Apps 233

Introduction to Windows Store Apps 234

Installing and Managing Software by Using Microsoft Office 365 and Windows Store Apps 235

Configuring and Managing Office 365 235

Managing Software Using Office 365 237

Updating Windows Store Apps 238

Controlling Windows Store Access 239

Sideloading Apps 240

Sideloading into Online and Offline Images 243

Sideloading Apps Using Microsoft Intune 244

Deep Link Apps by Using Microsoft Intune 248

Exam Preparation Tasks 249

Chapter 6 Windows 10 Networking 253

“Do I Know This Already?” Quiz 253

Foundation Topics 258

Configuring TCP/IP Settings 258

Configuring and Supporting TCP/IP Version 4 Settings 261

Static IPv4 Addressing 262

Classless Interdomain Routing 264

Private IPv4 Networks 265

Configuring and Supporting TCP/IP Version 6 Settings 265

IPv6 Address Syntax 265

IPv6 Prefixes 266

Types of IPv6 Addresses 266

Compatibility Between IPv4 and IPv6 Addresses 268

Configuring IP Settings 269

Configuring Name Resolution 270

Configuring TCP/IPv6 Name Resolution 273

Disabling IPv6 274

Connecting to a Wired Network 275

The Network and Sharing Center 276

Using the Network and Sharing Center to Set Up a TCP/IPv4 Connection 277

Implementing APIPA 280

Connecting to a TCP/IP Version 6 Network 281

Configuring Network Locations 283

Setting Up New Network Connections 284

Connecting to Existing Networks 285

Setting Up Network Sharing and Discovery 286

Using Internet Connection Sharing to Share Your Internet Connection 288

Configuring Network Settings 292

Connecting to Wireless Networks 292

Wireless Networking Protocols 293

Setting Up a Wireless Network Connection 294

Managing Wireless Network Connections 297

Managing Preferred Wireless Networks 299

Wireless Network Profiles 300

Configuring Network Adapters 303

Troubleshooting Network Issues 305

Exam Preparation Tasks 307

Chapter 7 Windows 10 Security 311

“Do I Know This Already?” Quiz 311

Foundation Topics 319

Configuring Authentication and Authorization 319

Authentication 319

Microsoft Passport 320

Picture Password and Biometrics 323

Configuring Local Accounts 325

Configuring Microsoft Accounts 330

Configuring Windows Hello 332

Authorization 336

Workgroups 336

Domain Account Settings 337

HomeGroup 338

Joining a HomeGroup 340

Modifying HomeGroup Settings 341

Configuring Device Registration 344

Configuring Device Guard 348

Configuring Credential Guard 354

Configuring Device Health Attestation 355

Configuring UAC Behavior 356

Features of User Account Control 357

Application Prompts 360

Running Programs with Elevated Privileges 361

Configuring User Account Control 362

User Account Control Policies 363

Supporting Authentication and Authorization 366

Windows 10 Lock Screen and Logon Prompts 366

Picture Password 368

Managing Credentials 369

Adding, Editing, and Removing Credentials in Credential Manager 369

Windows Credentials Backup and Restore 371

Web Credentials 372

Managing Multifactor Authentication 372

Requesting Certificates 374

Configuring Computer and User Authentication 375

Secure Channel 375

Account Policies 376

Configuring NTFS Permissions 378

NTFS File and Folder Permissions 378

Applying NTFS Permissions 379

Specifying Advanced Permissions 381

NTFS Permissions Inheritance 384

Taking Ownership of Files and Folders 385

Exam Preparation Tasks 386

Chapter 8 Windows 10 Data Security 389

“Do I Know This Already?” Quiz 389

Foundation Topics 393

Support Data Security 393

Issues Related to Shared Folder and NTFS Permissions 394

Viewing a User’s Effective Permissions 394

Copying and Moving Files and Folders 395

Copying Files and Folders with NTFS Permissions 396

Moving Files and Folders with NTFS Permissions 396

Using the Mouse to Copy or Move Objects from One Location to Another 397

Dynamic Access Control 398

Access to Removable Media 400

Encrypting File System 402

Encrypting File System Basics 403

Preparing a Disk for EFS 405

Encrypting Files 406

Backing Up EFS Keys 407

Decrypting Files 408

EFS Recovery Agents 409

Configuring Local Security Policy 410

Configuring Local Policies 412

Audit Policies 412

Security Options 415

Security for Mobile Devices 416

Configuring BitLocker and BitLocker To Go 417

BitLocker Drive Encryption 417

BitLocker To Go 424

BitLocker Policies 426

Operating System Drives 426

Fixed Data Drive Policies 428

Use of Data Recovery Agents 430

Microsoft BitLocker Administration and Monitoring (MBAM) 433

Configuring Startup Key Storage 434

Preparing a Computer Without a TPM to Use BitLocker 434

Syskey Startup Keys 438

Exam Preparation Tasks 439

Chapter 9 Managing User Data 443

“Do I Know This Already?” Quiz 443

Foundation Topics 450

Configuring Data Storage 450

Configuring Storage Using Disk Management and Windows PowerShell 451

Basic and Dynamic Disks 452

Working with Basic Disks 454

Converting Basic Disks to Dynamic 459

Working with Dynamic Disks 460

RAID Volumes 461

Creating a RAID-0 Volume 462

Creating a Spanned Volume 464

Creating a Mirrored Volume 465

Creating a RAID-5 Volume 465

Using DiskPart to Create Striped, Mirrored, and RAID-5 Volumes 466

Managing and Troubleshooting RAID Volumes 467

Creating and Configuring VHDs 467

Removable Devices 468

Storage Spaces 469

Creating a Storage Space 469

Troubleshooting Storage and Device Issues 472

Managing File System Fragmentation 474

Optimizing Drives 474

The Defrag.exe Command-Line Tool 477

Error Checking 477

Supporting Data Storage 478

DFS Client Configuration Including Caching Settings 478

Managing Storage Spaces 480

Configuring Fault Tolerance of Storage Spaces 482

Managing Storage Spaces with PowerShell 483

Configuring OneDrive 484

OneDrive App 484

OneDrive Desktop 485

OneDrive Settings 486

User Data Migration and Configuration 488

Migrating User Profiles 488

User State Migration Tool 488

Configuring Folder Location 494

Benefits of Folder Redirection 495

Redirecting Library Folders 495

Implementing Domain-Based Folder Redirection 498

Configuring Local, Roaming, and Mandatory Profiles 501

Implementing Roaming Profiles 504

Establishing Mandatory Profiles 506

User Profiles and Operating System Versions 507

Exam Preparation Tasks 508

Chapter 10 Windows Hyper-V 511

“Do I Know This Already?” Quiz 512

Foundation Topics 515

Introduction to Virtualization 515

Creating and Configuring VHDs 516

Using DiskPart to Create a VHD 517

Mounting VHDs 519

Creating and Configuring Virtual Machines 521

Enabling Client Hyper-V in Windows 10 521

Creating a Hyper-V Virtual Machine 523

Using the Hyper-V Manager 524

Creating Virtual Machines 525

Configuring Virtual Machines 529

Deploying Virtual Machines 535

Integration Services 536

Converting a Physical Machine 538

Creating and Managing Virtual Machine Checkpoints 539

Using Virtual Machine Checkpoints 539

Creating and Configuring Virtual Switches 543

Using an External Virtual Switch 545

Using Internal Virtual Switches 546

Using Private Virtual Switches 547

Connecting Virtual Machines 547

Exam Preparation Tasks 549

Chapter 11 Configuring and Securing Mobile Devices 553

“Do I Know This Already?” Quiz 553

Foundation Topics 557

Configuring Offline Files and Sync Center 557

Client Computer Configuration 558

Sync Center 560

Server Configuration 562

Offline File Policies 564

Using the Always Offline Mode 565

Configuring Transparent Caching of Offline Files 567

Configuring Power Policies 568

Configuring Power Options 569

Power Plans 570

Additional Power Plan Options 571

Advanced Power Settings 573

Battery Meter 575

Power Management and Group Policy 579

Configuring Windows To Go 581

Preparing USB Drives for Windows To Go 582

Provisioning a Windows To Go Workspace 582

Using Windows To Go on a Host Computer 584

Configuring Wi-Fi Direct 586

Exam Preparation Tasks 588

Chapter 12 Managing Mobile Devices 591

“Do I Know This Already?” Quiz 591

Foundation Topics 594

Mobile Device Policies 594

Security Policies 594

Configuring Account Policies 596

Password Policies 596

Account Lockout 598

Unlocking an Account 599

Configuring Local Policies 600

Audit Policies 600

Security Options 602

Configuring Remote Wipe 604

Managing Data Synchronization 605

Work Folders 606

Managing Broadband Connectivity 609

Metered Networks 610

Broadband Tethering 610

Exam Preparation Tasks 613

Chapter 13 Microsoft Intune 615

“Do I Know This Already?” Quiz 616

Foundation Topics 619

Microsoft Intune Administration 619

User Accounts, Device Enrollment, and Device Management 619

User Accounts 620

Enrolling Devices 625

Viewing and Managing Devices 630

The Microsoft Intune Connector Site System Role 634

Manage User and Computer Groups 636

Manage Remote Computers 638

Microsoft Intune Monitoring 639

Configure Monitoring and Alerts 639

Managing Policies 642

Deploying Software Updates 645

Third-Party Updates 648

Reports and In-console Monitoring 649

Exam Preparation Tasks 650

Chapter 14 Configuring File and Folder Access 653

“Do I Know This Already?” Quiz 654

Foundation Topics 658

Configuring Data Encryption Using Encrypting File System (EFS) 658

Encrypting File System Basics 659

Preparing a Disk for EFS 660

Encrypting Files 661

Backing Up EFS Keys 663

Decrypting Files 664

EFS Recovery Agents 664

Configuring Disk Quotas 666

Some Guidelines for Using Quotas 668

Configuring Object Access Auditing 669

Enabling Object Access Auditing 670

Specifying Objects to Be Audited 671

Configuring Shared Resources 674

Using the Network and Sharing Center to Configure File Sharing 674

Sharing Files, Folders, and Printers 676

Configuring Shared Folder Permissions 678

Use of the Public Folder for Sharing Files 682

Mapping a Drive 682

Command-Line Administration of Shared Folders 683

Media Streaming 684

Configuring File Libraries 685

HomeGroup 687

Creating a Homegroup 687

Joining a Homegroup 689

OneDrive 692

Troubleshooting Data Access and Usage 693

Effective Permissions 693

Practical Guidelines on Sharing and Securing Folders 694

Configuring Shared Printers 695

Configuring Location Aware Printing 698

Exam Preparation Tasks 700

Chapter 15 Configuring Remote Access 703

“Do I Know This Already?” Quiz 703

Foundation Topics 707

Configuring Remote Authentication 707

Remote Authentication Planning 708

Remote Access Authentication Protocols 709

NTLM and Kerberos Authentication 711

Remote Authentication Group Policies 712

Configuring Remote Desktop Settings 713

Establishing a Remote Desktop Connection with Another Computer 714

Configuring the Server Side of Remote Desktop 717

Selecting a Nondefault Port 718

Configuring VPN Authentication and Settings 719

Understanding Remote Access 720

Establishing VPN Connections and Authentication 721

VPN Connection Security 725

Enabling VPN Reconnect 726

App-Triggered VPN, Traffic Filters, and Lockdown VPN 727

App-Triggered VPN 728

Traffic Filters 730

LockDown VPN 731

Configuring DirectAccess 732

Remote Desktop Services (RDS) 732

DirectAccess 732

Configuring Remote Management 735

Choosing the Right Tools 735

Windows Remote Management (WinRM) 737

Using Windows Remote Shell 739

Using Windows PowerShell and MMCs for Remote Management 739

PowerShell and PowerShell ISE 740

PowerShell Remoting 743

Using MMC Snap-ins for Remote Management 745

Remote Assistance 747

Configuring and Using Easy Connect 753

Exam Preparation Tasks 753

Chapter 16 Configuring and Maintaining Network Security 757

“Do I Know This Already?” Quiz 757

Foundation Topics 761

Configuring Windows Firewall 761

Basic Windows Firewall Configuration 762

Configuring Windows Firewall with Advanced Security 768

Configuring Multiple Firewall Profiles 770

Configuring New Firewall Rules 772

Configuring IPsec Security Rules 776

Configuring New Connection Security Rules (IPsec) 777

Modifying Rule Properties 778

Configuring Notifications 780

Group Policy and Windows Firewall 781

Configuring Authenticated Exceptions 783

Configuring Network Discovery 784

Managing Wireless Security 787

Exam Preparation Tasks 789

Chapter 17 Managing Mobile Apps 793

“Do I Know This Already?” Quiz 793

Foundation Topics 796

Remote Desktop Services and RemoteApp 796

Configuring RemoteApp 796

Configuring Group Policy Objects (GPOs) for Signed Packages 801

Configuring Remote Desktop Web Access for Azure RemoteApp Distribution 805

Subscribing to Azure RemoteApp and Desktop Connection Feeds 807

Microsoft Azure RemoteApp 810

Configuring RemoteApp and Desktop Connection Settings 811

Azure RemoteApp Collections 811

Publishing RemoteApp Applications 812

Support for iOS and Android 813

Exam Preparation Tasks 816

Chapter 18 Managing Desktop Applications 819

“Do I Know This Already?” Quiz 820

Foundation Topics 824

Implementing Apps 824

Startup Options and Windows Features 824

Windows Store for Business 826

Signup and User Configuration 827

Working with Store for Business Apps 831

Client Configuration 833

Windows Assessment and Deployment Kit (ADK) 836

Desktop Application Compatibility 837

Application Compatibility Toolkit (ACT) and Compatibility Database 838

Using the Application Compatibility Toolkit (ACT) 838

Using Windows Installer 842

Understanding MSI Features and Support 846

Implementing Shims 847

Configuring File Associations and Default Program Settings 849

Modifying Default Program Settings 849

Associating File Extensions with Specific Programs 851

Configuring Application Compatibility Mode 853

Desktop Application Coexistence 856

Managing App-V Applications 857

Overview of App-V 857

The App-V Management Console 858

App-V Command-Line Utilities 860

User Experience Virtualization 861

Getting Started with UE-V 862

Custom Settings Location Templates 864

Using Microsoft Intune for Desktop Apps 866

Exam Preparation Tasks 870

Chapter 19 Monitoring and Managing Windows 873

“Do I Know This Already?” Quiz 873

Foundation Topics 877

Monitoring Windows 10 877

Event Viewer 877

Viewing Logs in Event Viewer 878

Customizing Event Viewer 880

Creating Tasks from Events 881

Using Event Log Subscriptions 882

Monitoring Computer Performance 886

Task Manager 886

Resource Monitor 890

Performance Monitor 893

Data Collector Sets 897

Optimizing and Troubleshooting Memory Performance 902

Optimizing and Troubleshooting Processor Utilization 904

Optimizing and Troubleshooting Disk Performance 905

Monitoring System Resources 907

Monitoring and Managing Printers 908

Reliability Monitor 911

Configuring Advanced Management Tools 914

Microsoft Management Console (MMC) 914

MMC Options for Delegation 914

Windows Services 916

System Configuration Utility 918

General Tab 918

Boot Tab 919

Services Tab 919

Startup Tab 920

Tools Tab 920

Configuring Indexing Options 921

Task Scheduler 924

Scheduling a Task with Task Scheduler 926

Windows PowerShell 928

Exam Preparation Tasks 931

Chapter 20 Configuring System Recovery Options 935

“Do I Know This Already?” Quiz 935

Foundation Topics 939

Configuring a USB Recovery Drive 939

Performing Recovery Operations Using Windows Recovery 942

System Restore and Restore Points 945

Configuring System Restore 945

Performing a Refresh or Recycle 948

Refreshing Your Computer 949

Resetting Your Computer to Original Installation Condition 952

Advanced Startup Options 954

Performing a System Image Recovery 957

Configuring Restore Points 960

Resolving Hardware and Device Issues 962

Using Device Manager to Resolve Driver Conflicts 962

Use of Security and Maintenance to View Device-Related Problems 965

Use of System Information to View Device-Related Problems 966

Rolling Back Drivers 967

Exam Preparation Tasks 969

Chapter 21 Configuring File Recovery 971

“Do I Know This Already?” Quiz 971

Foundation Topics 975

Restoring Previous Versions of Files and Folders 975

How to Restore Damaged or Deleted Files 975

Using Windows Backup to Protect Your Data 976

Configuring Windows Backup for the First Time 976

Managing and Troubleshooting Your Backups 981

Scheduling Your Backups 984

Recovering Files with Backup and Restore (Windows 7) 985

Using Wbadmin to Recover Data 988

Configuring File History 989

Setting Up File History 990

Adding Additional Folders to File History 996

Restoring Files Using File History 997

Creating a System Image 999

Recovering Files from OneDrive 1001

OneDrive and the Recycle Bin 1001

OneDrive Version History 1002

Exam Preparation Tasks 1004

Chapter 22 Final Preparation 1007

Tools for Final Preparation 1007

Pearson Test Prep Practice Test Software and Questions on the Website 1007

Accessing the Pearson Test Prep Software Online 1008

Accessing the Pearson Test Prep Software Offline 1008

Customizing Your Exams 1009

Updating Your Exams 1010

Premium Edition 1011

Memory Tables 1011

Chapter-Ending Review Tools 1011

Suggested Plan for Final Review/Study 1012

Summary 1012

Appendix A Answers to the “Do I Know This Already?” Quizzes 1015

Glossary of Key Terms 1057

Elements Available On the Book’s Website

Appendix B Memory Tables

APPENDIX C Memory Tables Answer Key

APPENDIX D Study Planner

Glossary of Key Terms

9780789758804 TOC 6/26/2017

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