Measure Up!: Yardsticks for Continuous Improvement by Richard L. Lynch, Kelvin F. Cross
Leading consultants argue that few areas are as important to the performance of organizations as measurement, yet it remains one of the weakest areas in management today. Based on discussions with managers from a broad range of industries in the US and Europe, this book shows managers how to:.
• Measure what is important to their customers.
• Motivate their organizations.
• Identify and elimate waste of both time and resources.