Measuring and Managing Quality Costs : Professional Series

Measuring and Managing Quality Costs : Professional Series

by Thomas Klammer (Editor)

Paperback

$67.75

Temporarily Out of Stock Online

Eligible for FREE SHIPPING

Product Details

ISBN-13: 9780070394087
Publisher: McGraw-Hill College
Publication date: 01/01/1999

Table of Contents

Overview Chapter 1(1)
Strategic Implications of Quality Costing
1(1)
Introductory Questions
2(1)
Additional Questions for Consideration
3(1)
Dinning in Style with Alaska Airlines
4(1)
Strategic Implications of Quality Costs
5(2)
How Interest in Measuring Quality Costs Developed
7
Quality Cost Management
1(1)
The Nature of Quality Costs
2(4)
The Quality Management System
6
Measuring Quality Costs: An Illustration
1(1)
Illustration Background
2(5)
DFP Assembly Department Quality Costs
7
Using Quality Cost Data to Manage Quality
1(1)
Questions of Interest When Managing Quality
2(2)
Spending on Quality by Categories
4(1)
Financial Returns from Quality Costs
5(2)
Spend More on Prevention and Appraisal---Reduce Failure
7(1)
Reduce Spending on Prevention and Appraisal
8
Quality Spending, Customer Satisfaction, and Root Cause Analysis
1(1)
Quality Spending and Customer Satisfaction
2(7)
Root Cause Analysis of Quality
9
Properties of a Quality Cost System
1(1)
Technical Attributes of a Quality Cost System
2(2)
Behavioral Attributes of a Quality Cost System
4(3)
Cultural Attributes of a Quality Cost System
7(2)
Lessons Learned
9
Miscellaneous Quality Areas
1(1)
Malcolm Baldridge Award
2(2)
ISO 9000
4(3)
Approaches to Quality
7
Review Questions and Cases
1(17)
Cascade Seating
5(8)
Nuclear Safety Research Inc
13
SUGGESTED SOLUTIONS
Chapter One
1(2)
Chapter Two
3(2)
Chapter Three
5(1)
Chapter Four
6(5)
Chapter Five
11(4)
Chapter Six
15(2)
Chapter Seven
17(1)
Chapter Eight
18

Customer Reviews

Most Helpful Customer Reviews

See All Customer Reviews