Measuring Customer Satisfaction and Loyalty: Survey Design, Use, and Statistical Analysis Methods / Edition 3

Measuring Customer Satisfaction and Loyalty: Survey Design, Use, and Statistical Analysis Methods / Edition 3

by Bob E. Hayes
ISBN-10:
0873897439
ISBN-13:
9780873897433
Pub. Date:
06/28/2008
Publisher:
ASQ Quality Press

Hardcover

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