Pub. Date:
SAGE Publications
Measuring the Performance of Human Service Programs / Edition 1

Measuring the Performance of Human Service Programs / Edition 1


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Product Details

ISBN-13: 9780803971356
Publisher: SAGE Publications
Publication date: 03/28/1996
Series: SAGE Human Services Guides Series , #71
Edition description: Older Edition
Pages: 152
Product dimensions: 5.50(w) x 8.50(h) x (d)

About the Author

Lawrence L. Martin is Professor of Public Affairs, Social Work and Public Administration at the University of Central Florida in Orlando. He was previously on the faculty of the Columbia University School of Social Work in New York City where he directed the program in social work administration. He is the author of 20 books and major monographs and over 100 articles and book chapters.

Peter M. Kettner is Professor Emeritus at the Arizona State University School of Social Work. He is the author of six books, 50 articles, monographs, and book chapters on the topics of purchase-of-service contracting, privatization, macro practice in social work, human services planning, and social work administration. Over his 30 year career in academia he served as a consultant to five different state human service agencies and dozens of local nonprofit agencies on their purchase of service contracting practices and in the design and implementation of effectiveness-based planning systems. In retirement he has continued his writing and consultation with local government and nonprofit agencies.

Table of Contents

Performance Measurement
The New Accountability
Performance Measurement
An Idea Whose Time Has Come
Social Problems, Human Service Programs, and Performance Measurement
Output Performance Measures
Quality Performance Measures
Outcome Performance Measures
Numeric Counts
Standardized Measures
Level of Functioning Scales
Client Satisfaction
Issues in Selecting, Collecting, Reporting, and Using Performance Measures

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