Microsoft BackOffice Small Business Server Bible with Cdrom

Microsoft BackOffice Small Business Server Bible with Cdrom

by William C. Jeansonne


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Product Details

ISBN-13: 9780764532108
Publisher: Wiley
Publication date: 06/02/1998
Series: Bible Series
Pages: 644
Product dimensions: 7.48(w) x 9.22(h) x 1.86(d)

About the Author

About the Author William C. Jeansonne is a recognized information systems specialist and Microsoft Certified Professional with more than 17 years of experience in microcomputer networks, computer-telephony, and the Internet. Shortly after receiving his B.S. in Information Systems Management at the University of Maryland University College in 1989, he founded a systems integration firm. While president of this firm, he formed a merger with a telecommunications company, and led the process to become one of the first Microsoft Solution Providers in the United States. During his five-year tenure at the firm, he also wrote several articles on information technology, elaborating on issues such as software piracy and Microsoft's development in the software business. In early 1997, William founded the computer consulting firm Internet Studios, now SmallBiz Solutions. His company specializes in general computer consulting for small- to medium-sized businesses and nonprofit organizations, and provides technical consulting services on networks, the Internet, electronic commerce, security, and computer-telephony. William is also founder and editor of the Internet Web guide IT Specialist Magazine. The free online guide provides comprehensive news, articles, tips, and techniques in Microsoft technology, as well as a career center for Microsoft Certified Professionals. The magazine has recently entered its second year in publication on the World Wide Web. William recently finished writing the book MCSE Certification Series: Career Microsoft! for IDG Books Worldwide. A 350-page compendium devoted to Microsoft Certified Professionals, Career Microsoft! is a also a concise guide for IT professionals who are contemplating a career in Microsoft technology. The book is also a welcome resource for information technology professionals who are seeking guidance with their careers in network engineering, software development, and IT instruction. William is currently a member of the Communications Committee at the University of Maryland University College in College Park, Maryland. The committee advises the University on such issues as Internet Web site development and telecommunications. He also is a member of the NT Pro Users Group based in Washington, D.C. He can be reached at

Read an Excerpt

Chapter 3: Maintaining Small Business Server

Servicing Small Business Server

Managing a Microsoft BackOffice Small Business Server network on a daily basis requires little effort. It was designed from the top down to make networking manageable for small businesses and organizations by eliminating the need for a dedicated full-time network administrator. Small Business Server accomplishes this feat singularly through the use of its simplified management console. Users of the system, provided they have administrator privileges, can easily add printers, faxes, and additional users to the system by means of the Small Business Server Console. More serious matters, such as repairing corrupted files or reinstalling an SBS component, most likely require a skilled technician to fix the problem.

Value added providers, consultants, and PC local resellers will most likely be the ones supporting Small Business Server for both large and small organizations. They will service Small Business Server networks in a variety of ways to accommodate the customer — from billing for time and materials to obtaining maintenance contracts — unless of course an organization can afford to keep a fulltime administrator on duty, which is rare. Whatever the case may be, the Small Business Server technician will be compelled to keep costs down and perform his or her services quickly and efficiently, because most small businesses can not tolerate the high fees associated with servicing a typical BackOffice installation.

In addition, the Small Business Server technician needs to be diligent with customer support, especially after installation. The average small business customer willrequire a considerable amount of hand-holding in the beginning (the first two weeks or so), so the technician needs to be there for them until they acclimate to the system. After the initial few weeks of operation, technical support calls and the need for training assistance are likely to subside rapidly to about one call a month, if that.

You need to keep in mind that BackOffice Small Business Server is really a wolf in sheep's clothing. Hidden behind the friendly facade (the SBS Console) is a veritable powerhouse of client-server applications that require a bit of tuning from time to time. You can expect flare-ups with the telecommunication services, networking problems, hardware problems, third-party software conflicts, viruses — you name it, and SBS will have it. Therefore, it's imperative that you get the proper training for supporting Small Business Server.

From instructor-led training at Authorized Technical and Education Centers (ATEC) to self-paced study kits, there are ample and affordable methods to get the education you need to properly support the Small Business Server system. Authorized Academic Training Partners (AATP) are also an excellent source of training, especially if you are new to Microsoft technology or networking. For more information on ATEC and AATP training institutions, visit the Microsoft Training and Certification Web site at (Figure 3-18).

Last but not least, you need to advise your clients or customers on the importance of maintaining system backups of the server. This is one of the most overlooked areas in small-business environments. Most small-business owners or organizations are computer illiterate and therefore are not aware of proper procedures for protecting their investment in information technology. Additionally, make sure an uninterruptible power supply (UPS) is installed at the server. Not only is a UPS cheap insurance for a business, but it can also help prevent intermittent glitches from occurring at the server, which can in turn cause disruptions throughout the entire network.

Now, let's take a look at some of the areas you may be called on to assist with as a technician.

User account management

Computers are typically one of the most valuable types of assets that small businesses possess. Even more valuable, though, is the information that resides on those computers. Protecting that information has never been an easy task, especially if a small business's computers are networked. The Small Business Server network is no exception. There are four known threats to information that resides on networks, and these threats can easily be controlled by implementing security. They are listed as follows for emphasis:

  • Theft — The direct copying of information on a PC by diskette and backup tape, removal of the hard disk from the computer, interception of packet transmissions over a network, and hackers from the Internet
  • Virus — Infection by a third-party disk, introduced by diskette or CD-ROM and by unwittingly downloading files over the Internet via e-mail or executable files
  • Malicious tampering — The intentional deletion of files by disgruntled employees and/or hackers via the Internet
  • Accidental deletion — The accidental deletion of data or information by an inexperienced employee or unskilled and/or inattentive service technician

Fortunately, Small Business Server has built-in password protection for users of the system. This password protection cannot be disabled, unless of course everyone uses the same password and posts it on his or her monitor! But that would be defeating one of Small Business Server's greatest assets — its security mechanism.

The Windows NT Server User Manager, in conjunction with Explorer and the Security Accounts Manager (SAM), provides Small Business Server's access rights and permissions security. User Manager, specifically, allows an unlimited number of users to be defined in the SAM database for local logon and dial-up networking access purposes. It can also be used to support secure logons for the Internet via the Internet Information Server, which is discussed in Chapters 11 and 12.

Unique user names and passwords can be implemented using the Small Business Server Console or via Windows NT Server's User Manager (see Chapter 11), but preferably the former. Passwords should be kept secure by each employee and never shared. User names and passwords should be temporarily disabled when at employee either quits or is fired. Only after careful consideration should a user be deleted from the system entirely, and this usually requires the permission of an owner, manager, or supervisor.

Never delete the user name in the Small Business Server Console or User Manager until you are sure the person has left the company for good. Instead, simply suspend the user's rights and permissions on Small Business Server by using User Manager for Domains's Disable Account checkbox. Prematurely or hastily deleting the user in the system can prove to be embarrassing for the employer, as it deletes the companion e-mail box for that person under Small Business Server. Once the e-mail account is deleted on the Exchange Server, all messages in that recipient's store are deleted as well.

Finally, it is always advisable to use the Small Business Server Console to manage users (see Figure 3-19) via the Manage Users page (which enables you to add, delete, and change user names and passwords with the system), even if you're a seasoned technician. The reason for this is that the Small Business Server Consoles User Account Wizard creates a companion e-mail box for the user when you create a new user account; so when a user is deleted from the system, the email box needs to be deleted. Otherwise, you end up with orphaned user names and mailboxes in the system, which can in turn foul up the Setup Computer Wizard's functionality in Small Business Server.

Software licensing

As a reminder, the Small Business Server product is limited to a maximum of 25 user licenses and one server license. At a minimum, Small Business Server includes a five-user license pack. Additional licenses are available in increments of five through your distributor, reseller, or computer store. Unlike the full version of BackOffice, Microsoft has chosen not to make single license packs available at this time for Small Business Server. In addition, a client license pack is available on a per-server basis, not a per-seat basis....

Table of Contents


Part I: Getting Started with Small Business Server.

Chapter 1: Overview of Microsoft BackOffice Small Business Server.

Chapter 2: Installing Small Business Server.

Chapter 3: Maintaining Small Business Server.

Part II: Configuring Small Business Server for Networking and the Internet.

Chapter 4: Sharing Files, Printers, and Modems.

Chapter 5: Setting Up Fax Resources on the Server and on Client PCs.

Chapter 6: Configuring Electronic Mail and Scheduling.

Chapter 7: Configuring Small Business Server for Web Publishing.

Part III: Configuring Client PCs for Local and Remote Access to Small Business Server.

Chapter 8: Providing Remote Access to Small Business Server.

Chapter 9: Configuring Windows 95 and NT Client Computers.

Chapter 10: Configuring a Windows for Workgroups Client Workstation.

Part IV: Small Business Server Components and Security.

Chapter 11: Windows NT Server Services.

Chapter 12: Internet Information Server Services.

Chapter 13: Index Server and Proxy Server Support.

Chapter 14: Microsoft Exchange Server's Role with Small Business Server.

Chapter 15: Microsoft SQL Server Database Support.

Chapter 16: Preventive Maintenance and Backup Support.

Part V: Appendixes. Appendix A: Troubleshooting Small Business Server.

Appendix B: Resource Kits.

Appendix C: Additional Resources.

Appendix D: Upgrade/Migration Issues.

Appendix E: Hardware Compatibility Issues with Small Business Server.

Appendix F: Glossary of Small Business Server Terms.

Appendix G: List of Acronyms.

Appendix H: What's on the CD-ROM.


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