Microsoft Dynamics CRM 2011 Step by Step

Microsoft Dynamics CRM 2011 Step by Step


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Microsoft Dynamics CRM 2011 Step by Step by Mike Snyder, Jim Steger, Brendan Landers

The smart way to learn Microsoft Dynamics CRM 2011—one step at a time! Use the easy-to-follow lessons to master the fundamentals of creating and managing accounts; working directly within familiar tools such as Microsoft Outlook; tracking customer activity and communications; managing campaigns, leads, quotes, contracts, and orders; and employing basic to advanced reporting capabilities. Includes downloadable, ready-made practice files and complete Book.

Product Details

ISBN-13: 9780735648906
Publisher: Microsoft Press
Publication date: 02/11/2011
Series: Step by Step Series
Pages: 448
Product dimensions: 7.30(w) x 8.90(h) x 1.30(d)

About the Author

Brendan Landers is a consulting director at Sonoma Partners, overseeing all of the company’s Microsoft Dynamics CRM consulting projects. He has led numerous Microsoft Dynamics CRM implementation projects for companies in the following industries: professional and financial services, education, healthcare, hospitality, and others. Prior to joining Sonoma Partners, Brendan worked at Information Resources, Inc. as a Director, Quality Assurance and Delivery, where he led several data quality and business intelligence initiatives. He holds a bachelor’s degree in management information systems from the University of Iowa.

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Microsoft Dynamics CRM 2011 Step by Step 4.5 out of 5 based on 0 ratings. 2 reviews.
Tole More than 1 year ago
Great book. I am glad I purchased it, very helpful and easy to understand even for beginners to MSDMYCRM 2011
Anonymous More than 1 year ago