Microsoft Dynamics CRM 4.0 and Microsoft Dynamics Live CRM Step by Step

Microsoft Dynamics CRM 4.0 and Microsoft Dynamics Live CRM Step by Step

Paperback

$24.65 $29.99 Save 18% Current price is $24.65, Original price is $29.99. You Save 18%.
View All Available Formats & Editions

Temporarily Out of Stock Online

Eligible for FREE SHIPPING

Overview

Microsoft Dynamics CRM 4.0 and Microsoft Dynamics Live CRM Step by Step by Mike Snyder, Jim Steger, Kara O'Brien, Brendan Landers

Whether you’re in sales, marketing, or customer service—quickly teach yourself how to get closer to your customers with Microsoft Dynamics CRM. With STEP BY STEP, you set the pace—building and practicing the skills you need, just when you need them!

  • Create and manage accounts—for a 360º view of your customers and business
  • Work with Microsoft Dynamics CRM directly from Microsoft Outlook
  • Track customer activity; import and map data automatically
  • Manage campaigns, leads, quotes, contracts, and orders
  • Employ basic to advanced reporting capabilities

Your all-in-one learning experience includes:

  • Files for building skills and practicing the book’s lessons
  • Fully searchable eBook
  • Sample chapters from related Microsoft Press books
  • WINDOWS VISTA PRODUCT GUIDE eReference—plus other resources—on CD

A Note Regarding the CD or DVD

The print version of this book ships with a CD or DVD. For those customers purchasing one of the digital formats in which this book is available, we are pleased to offer the CD/DVD content as a free download via O'Reilly Media's Digital Distribution services. To download this content, please visit O'Reilly's web site, search for the title of this book to find its catalog page, and click on the link below the cover image (Examples, Companion Content, or Practice Files). Note that while we provide as much of the media content as we are able via free download, we are sometimes limited by licensing restrictions. Please direct any questions or concerns to booktech@oreilly.com.

Product Details

ISBN-13: 9780735625761
Publisher: Microsoft Press
Publication date: 09/20/2008
Pages: 480
Product dimensions: 7.30(w) x 8.90(h) x 1.40(d)

About the Author

Mike Snyder and Jim Steger are cofounders and principals at Sonoma Partners, a consulting firm specializing in Microsoft Dynamics CRM implementations. Both Mike and Jim have been recognized as Microsoft MVPs for their contributions to the Microsoft Dynamics community. Mike is one of the industry’s leading CRM experts and participates in the Microsoft Dynamics Partner Advisory Council. Jim is a leading technical architect for Microsoft Dynamics CRM, with deep experience in XRM solutions complex enterprise integration projects.

Jim Steger and Mike Snyder are cofounders and principals at Sonoma Partners, a consulting firm specializing in Microsoft Dynamics CRM implementations. Both Mike and Jim have been recognized as Microsoft MVPs for their contributions to the Microsoft Dynamics community. Mike is one of the industry’s leading CRM experts and participates in the Microsoft Dynamics Partner Advisory Council. Jim is a leading technical architect for Microsoft Dynamics CRM, with deep experience in XRM solutions complex enterprise integration projects.

Customer Reviews

Most Helpful Customer Reviews

See All Customer Reviews

Microsoft Dynamics CRM 4.0 and Microsoft Dynamics Live CRM Step by Step 4.3 out of 5 based on 0 ratings. 3 reviews.
Anonymous More than 1 year ago
We are using this book for our users of the system so far we have great reviews. We even give it to new people on the project from IT to get a good idea of what CRM can do.
Anonymous More than 1 year ago
Guest More than 1 year ago
This Step by Step book covers everything you need to know about CRM 4.0 as an end user, a business analyst or an administrator and spans from entry level usage to advanced topics. The authors take you step by step through every aspect of CRM 4.0 with comprehensive instructions and screen shots. If you are new to CRM or if you just migrated up to CRM 4.0, I recommend you take advantage of this valuable resource.