Most Helpful Customer Reviews
Microsoft PowerPivot for Excel 2010: Give Your Data Meaning based on 0 ratings. 1 reviews.
I ordered this book online and despite the assurance that I would receive it quickly (because I was a Member) it had still not arrived after 2 weeks. When I spoke to the customer service representative I was told that she could not track its shipment and had no idea where it was but a new copy would be mailed and I would have it in 3 days. Two weeks later I had still not received the second copy and I called again. The customer service representative's take was: "Maybe we are out of stock." Maybe? Didn't B&N know that the book was not in stock when they promised that a second copy would be mailed? So now, after a month of waiting and several phone calls, the best that B&N could do was to refund my money. Thanks a lot. And now they contact me and want my opinion on the book that I never received. Please, get it together. If the Nook is dead in the water and the stores are empty, what is B&N's future if it cannot deliver a book timely, track a shipment or even inform the customer that a book is not available? Next time I'm going to Amazon or Abe's. Then I can tell you whether this book is good or not. (In the meantime I'll give the book a 5-Star rating as most Microsoft books are pretty good.)