A WASHINGTON POST BESTSELLER
The biggest problem in American health care is us
Do you know how to tell good health care from bad health care? Guess again. As patients, we wrongly assume the "best" care is dependent mainly on the newest medications, the most complex treatments, and the smartest doctors. But Americans look for health-care solutions in the wrong places. For example, hundreds of thousands of lives could be saved each year if doctors reduced common errors and maximized preventive medicine.
For Dr. Robert Pearl, these kinds of mistakes are a matter of professional importance, but also personal significance: he lost his own father due in part to poor communication and treatment planning by doctors. And consumers make costly mistakes too: we demand modern information technology from our banks, airlines, and retailers, but we passively accept last century's technology in our health care.
Solving the challenges of health care starts with understanding these problems. Mistreated explains why subconscious misperceptions are so common in medicine, and shows how modifying the structure, technology, financing, and leadership of American health care could radically improve quality outcomes. This important book proves we can overcome our fears and faulty assumptions, and provides a roadmap for a better, healthier future.
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About the Author
Robert Pearl, MD, is executive director and CEO of The Permanente Medical Group, responsible for the health care of 3.8 million Kaiser Permanente members, and he is the president and CEO of the Mid-Atlantic Permanente Medical Group. Selected by Modern Healthcare as one of the most powerful physician-leaders in the nation, Dr. Pearl keynotes around 15 events per year for audiences of up to 10K, hosted by organizations such as at the New England Journal of Medicine. He is on faculty at Stanford and has taught at Duke, UC Berkeley, and Harvard. His column on Forbes.com on the business and culture of health care includes articles, such as a conversation with Malcolm Gladwell, which received up to 500K views. Dr. Pearl has been featured in media outlets including Time, ABC News, USA Today, and NPR.
Table of Contents
Chapter 1 Victims of Circumstance 1
Chapter 2 What Doctors See 27
Chapter 3 What Patients See 55
Chapter 4 The Legacy Players 85
Chapter 5 What You Get Isn't What You See 125
Chapter 6 The Affordable Care Act in Hindsight 167
Chapter 7 The Four Pillars of Transformation 215
Chapter 8 What Patients Want and Need 251