Pub. Date:
Kingsley, Jessica Publishers
Negotiation for Health and Social Service Professionals / Edition 1

Negotiation for Health and Social Service Professionals / Edition 1

by Keith Fletcher


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Product Details

ISBN-13: 9781853025495
Publisher: Kingsley, Jessica Publishers
Publication date: 01/01/1998
Edition description: New Edition
Pages: 200
Product dimensions: 6.10(w) x 9.17(h) x 0.31(d)

About the Author

Keith Fletcher was Deputy Chief Inspector in the Social Services Inspectorate of the Welsh Office until the end of 1992 when he became a health and social services planning consultant. He designed and ran negotiating courses and had wide experience in training and development in the management of health and social services.

Table of Contents

Foreword. 1. An Introduction. 2. Preparing to Negotiate. 3. The Context: People. 4. The Context: Organisations. 5. Strategy and Tactics. 6. Negotiation is People Talking. 7. Opportunities and Disasters. 8. The NHS and Social Services. 9. A Common Agenda, A Different Language. 10. Exercises in Negotiation. 11. Key Learning Points.

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