Negotiation for Health and Social Service Professionals / Edition 1 available in Paperback
- Pub. Date:
- Kingsley, Jessica Publishers
We all negotiate every day, professionally and socially, yet few of us have had any training in how to do so more effectively. For professionals in health, social care and children's services, an ability to negotiate successfully is vital. Commissioning, contracting and negotiating new partnerships for delivering better services are now part of everyday life. Arguing that in the health and social services a different, less aggressive approach is required to that advocated by negotiators in the commercial sectors, Keith Fletcher explains how to prepare for and deal with negotiation situations more confidently so that settlements can be reached which satisfy all parties.
|Publisher:||Kingsley, Jessica Publishers|
|Edition description:||New Edition|
|Product dimensions:||6.10(w) x 9.17(h) x 0.31(d)|
About the Author
Keith Fletcher was Deputy Chief Inspector in the Social Services Inspectorate of the Welsh Office until the end of 1992 when he became a health and social services planning consultant. He designed and ran negotiating courses and had wide experience in training and development in the management of health and social services.
Table of ContentsForeword. 1. An Introduction. 2. Preparing to Negotiate. 3. The Context: People. 4. The Context: Organisations. 5. Strategy and Tactics. 6. Negotiation is People Talking. 7. Opportunities and Disasters. 8. The NHS and Social Services. 9. A Common Agenda, A Different Language. 10. Exercises in Negotiation. 11. Key Learning Points.