Neuromarketing: Understanding the Buy Buttons in Your Customer's Brain

Neuromarketing: Understanding the Buy Buttons in Your Customer's Brain

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Overview

Neuromarketing: Understanding the Buy Buttons in Your Customer's Brain by Patrick Renvoise

How can the latest brain research help increase your sales?

Because paople are inundated daily by an average of 10,000 sales messages, selling is now tougher than ever. That's why you need to learn what neuroscience has uncovered that will immediately increase your selling and influencing effectiveness.

Unveiling the latest brain research and revolutionary marketing practices, authors Patrick Renvoisé and Christophe Morin teach highly effective techniques to help you deliver powerful, unique, and memorable presentations that will have a major, lasting impact on potential buyers such as:

  • The 6 stimuli that always trigger a response
  • The 4 steps to align content and delivery of your message
  • The 6 message building blocks to address the "old brain"
  • The 7 powerful impact boosters to set your delivery apart from the rest

Once you know how the decision-making part of the brain works, you'll quickly begin to deliver more convincing sales presentations, close more deals, crreate more effective marketing strategies, and radically improve your ability to influence others.

Product Details

ISBN-13: 9780785226802
Publisher: Nelson, Thomas, Inc.
Publication date: 10/02/2007
Pages: 256
Product dimensions: 6.20(w) x 9.10(h) x 1.00(d)

About the Author

Patrick Renvoise grew up in France, where he received a Masters in Computer Science. Focusing his career on sales, he spent several years in global business development, first at Silicon Graphics, where he initiated, closed, and managed multimillion dollar international OEM agreements. He served as Executive Director, Business Development & Strategy at Kleiner Perkins, where he sold supercomputers and software to NASA, Shell, Boeing, BMW, and Canon.

Christophe Morin's passion is to help companies clearly identify what motivates and frustrates their prospects so that they can develop sustainable competitive strategies. Morin was CMO for rStar Networks, a company that develops private networks for Fortune 500 companies. Prior to that he was VP of Marketing and Corporate training for Canned Foods, Inc., one of the largest grocery remarketers in the world. He graduated from ESC Nantes with a BA in Marketing and received an MBA from Bowling Green State University.

Read an Excerpt

NEUROMARKETING

Understanding the "Buy Button" in Your Customer's Brain
By Patrick Renvoisé Christophe Morin

Thomas Nelson

Copyright © 2007 Patrick Renvoisé
All right reserved.

ISBN: 978-0-7852-2680-2


Chapter One

THREE BRAINS, ONE DECISION-MAKER

Brain: an apparatus with which we think we think. ~Ambrose Bierce, Author

Having the best technology or the highest quality solution does not guarantee that prospects will always buy from you. But exciting new findings in brain research suggest that speaking to the true decisionmaker, the old brain, will raise your effectiveness in communicating an idea or selling a product.

You probably already know the distinction often made between the left brain and the right brain. The left hemisphere is the center of linear thinking such as language, logic, and mathematics. The right hemisphere is the center of conceptual thoughts such as art, music, creativity, and inspiration.

The brain can also be categorized into three distinct parts that act as separate organs with different cellular structures and different functions. Although these three parts of the brain communicate with each other and constantly try to influence each other, each one has a specialized function:

The new brain thinks. It processes rational data. The middle brain feels. It processes emotions and gut feelings. The old brain decides. It takes into account the input from the other two brains, but the old brain is the actual trigger of decision.

The old brain is a primitive organ, a direct result of the basic evolutionary process. It is our "fight or flight" brain-our survival brain-and is also called the reptilian brain because it is still present in reptiles today. In fact, any animal with vertebrae has a spine within its vertebrae, and the top end of that spine is indeed the old brain. Some people call the old brain the "first brain," as it appeared first-before we grew a middle brain and a new brain. Furthermore, while our brains grow in utero, the old brain is the first part of the brain to develop. Recent MRI studies on human development from birth to adulthood reveal that the new brain is not even finished until age twenty-four!

The old brain is well named, as it dates back to about 450 million years ago. According to leading neuroscientist Robert Ornstein in The Evolution of Consciousness, our old brain is concerned solely with our survival, as it has been for millions of years.

The body of research that demonstrates the prevalence of the old brain in the decision-making process is overwhelming. In the book How the Brain Works, human brain scientist Leslie Hart states, "Much evidence now indicates that the old brain is the main switch in determining what sensory input will go to the new brain, and what decisions will be accepted."

Antonio Damasio, a behavioral neurologist professor of neuroscience at the University of Southern California, and head of USC's Brain and Creativity Institute, states in his book, Descartes' Error, "Emotion, feeling, and biological regulation all play a role in human reason. The lowly orders of our organism are in the loop of higher reason." In other words, survival-related functions play a role in the decision-making process.

Michael Tomasello, a cognitive scientist and co-director of the Max Planck Institute for Evolutionary Anthropology in Germany, writes, "The 6 million years that separate human beings from other great apes is a very short time evolutionarily, with modern humans and chimpanzees sharing 99 percent of their genetic material.... There simply has not been enough time for normal processes of biological evolution involving genetic variation and natural selection to have created one by one each of the cognitive skills necessary for modern humans to invent and maintain complex tool-use industries and technologies, complex forms of symbolic communication."

Other works that highlight the role and importance of the old brain include You've Got to Be Believed to Be Heard, by Bert Decker, who develops the concept of achieving trust via the old brain in order to generate understanding, and Emotional Intelligence, by Daniel Goleman, who also reviews the working principals of the old brain. In Emotional Brain, Dr. Joseph LeDoux points out that the amygdala-located in the old brain-"has a greater influence on the cortex than the cortex has on the amygdala, allowing emotional arousal to dominate and control thinking."

With all this scientific evidence, the challenge in sales and marketing becomes: how do you address a brain that is 450 million years old? Sales people, politicians, educators, and even parents can testify how hard it is to convince people by simply using words. Words have been around for "only" about 40,000 years. Before that, man's communication was limited to a few grunts or gestures. It is even more difficult to try to influence your audience using written language. Why? Written words have only been around for about 10,000 years. That means the old brain is 45,000 times older than written words! There has not been enough time, in evolutionary terms, for written words to make an impact on our old brain.

So is it even possible to convince such a primitive organ using text?

To motivate and inspire our old brain, we must first learn to speak an entirely new language. This book is the only book to combine the latest brain research with cutting edge sales, marketing, and communication techniques.

What to Remember

Researchers have demonstrated that human beings make decisions in an emotional manner and then justify them rationally. Furthermore, we now know that the final decision is actually triggered by the old brain, a brain that doesn't even understand words.

(Continues...)



Excerpted from NEUROMARKETING by Patrick Renvoisé Christophe Morin Copyright © 2007 by Patrick Renvoisé. Excerpted by permission.
All rights reserved. No part of this excerpt may be reproduced or reprinted without permission in writing from the publisher.
Excerpts are provided by Dial-A-Book Inc. solely for the personal use of visitors to this web site.

Table of Contents


Foreword     vii
Preface     xi
Introduction     1
Three Brains, One Decision-Maker     5
The Only Six Stimuli that Speak to the Old Brain     11
The Methodology: Four Steps to Success     19
Step 1: Diagnose the Pain     25
Step 2: Differentiate Your Claims     41
Step 3: Demonstrate the Gain     49
Step 4: Deliver to the Old Brain     65
The First Message Building Block: Grabbers     69
Message Building Block #2: Big Picture     97
Message Building Block #3: Claims     105
Message Building Block #4: Proofs of Gain     113
Message Building Block #5: Handling Objections     119
Message Building Block #6: The Close     127
The First Impact Booster: Wording with "You"     133
Impact Booster #2: Your Credibility     137
Impact Booster #3: Contrast     167
Impact Booster #4: Emotion     173
Impact Booster #5: Learning Styles     183
Impact Booster #6: Stories     197
Impact Booster #7: Less Is More     205
Conclusion: Marketing Is Dead; Long Live Neuromarketing     211
Selling to the Old Brain in Everyday Life     215
Resources     237
Acknowledgments     241
About the Authors     242

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Neuromarketing: Understanding the Buy Buttons in Your Customer's Brain 4.3 out of 5 based on 0 ratings. 4 reviews.
billybee More than 1 year ago
I have been researching Neuromarketing for a while and am very interested in using the new theory into my retail sales. This is the only book I have found on the subject that not only explains the contrast between the old standards of marketing research and the new theories behind Neuromarketing but it also gives you a well thought, laid out program of how to apply these new theories to your business. Highly recommended !!! Peter Thomas www.billybee.net
Anonymous More than 1 year ago
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RicosFox More than 1 year ago
Bought this yesterday at my local Barnes/Noble - why is it cheaper to buy online???? (Store/member cost $18.39 - online $16.55.) Irritating!!!