The New Relationship Marketing: How to Build a Large, Loyal, Profitable Network Using the Social Web

The New Relationship Marketing: How to Build a Large, Loyal, Profitable Network Using the Social Web


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The New Relationship Marketing: How to Build a Large, Loyal, Profitable Network Using the Social Web by Mari Smith

A top social media guru shares the secrets to expanding yourbusiness through relationships

People have always done business with people they know, like,and trust. That's the essence of "relationship marketing." Today,the popularity of online social networking has caused a paradigmshift in relationship marketing. This book helps businesspeople andmarketers master this crucial new skill set. Social marketingexpert Mari Smith outlines a step-by-step plan for building asizable, loyal network comprised of quality relationships thatgarner leads, publicity, sales,, and more.

If you're a businessman or businesswoman feeling the pressure toshift your approach to using social media marketing, to betterunderstand the new soft skills required for success on the socialweb, and to improve your own leadership and relationship skillsthrough emotional and social intelligence, this book is foryou.

  • Outlines how to become a significant "center of influence" foryour customers and prospects
  • Explains the unspoken rules of online etiquette—and thecommon "turnoffs" that drive customers and potential partnersaway
  • Details the unique cultures of Facebook, Twitter, and otherpopular online platforms
  • Shows exactly what to automate and delegate to build yoursocial media persona, yet still retain the personal touch

Even if you currently have zero presence online, this book willhelp you see measurable results in a short time.

Product Details

ISBN-13: 9781118063064
Publisher: Wiley
Publication date: 10/25/2011
Pages: 272
Product dimensions: 6.20(w) x 9.10(h) x 1.10(d)

About the Author

Mari Smith is a passionate social media leader, specializing in relationship marketing and Facebook mastery. She is coauthor of Facebook Marketing: An Hour A Day. Fast Company describes Mari as "a veritable engine of personal branding, a relationship marketing whiz and the Pied Piper of the Online World." Dun & Bradstreet Credibility named Mari one of the Top Ten Most Influential Small Business People on Twitter. Mari travels extensively nationally and internationally as an accomplished social media speaker and trainer. With her popular blog at, and her large, loyal following on Facebook, Twitter, and now Google+, Mari is considered one of the top resources and thought leaders in the world of new media marketing.

Table of Contents

Foreword GUY KAWASAKI xvii

Acknowledgments xix

Introduction What Is the New Relationship Marketing, and Why IsIt Crucial to Businesses Today? xxiii


Chapter 1 How to Get Started in Relationship Marketing andOvercome Your (Perfectly Normal) Fears 3

Chapter 2 The New Business Skills Everyone Needs 19

Chapter 3 How to Stay Connected, Yet Protect Your Time andPrivacy 37


Chapter 4 Step 1: Create a Solid Foundation With the RightCulture 53

Chapter 5 Step 2: Review Your Relationships and Chart YourFive Contact Circles 63

Chapter 6 Step 3: Assess and Improve Your Online Presence 85

Chapter 7 Step 4: Build Your Network and Become a Center ofInfluence 111

Chapter 8 Step 5: Become an Authority Through Quality Content135

Chapter 9 Step 6: Turn Fans, Friends, and Followers Into PayingCustomers 145

Chapter 10 Step 7: Go Offline to Optimize Your Online Marketing157

Chapter 11 Step 8: Protect Yourself From the Dark Side of theNew Web 173

Chapter 12 Step 9: Implement Advanced Relationship MarketingTechniques and Become a Top Industry Leader 183

Conclusion How to Adapt as Technology Changes: The Future ofRelationship Marketing 195

Notes 203

Resources 207

Index 213

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The New Relationship Marketing: How to Build a Large, Loyal, Profitable Network Using the Social Web 4 out of 5 based on 0 ratings. 2 reviews.
Anonymous More than 1 year ago
I am a young marketing professional working on creating and developing my personal brand Capacity and Desire. The New Relationship Marketing is a fantastic read. It's a Marketing, Social Media, and Human Relationship book all in one. If you really want to engage and change the world, this is the book to guide you. Definitely read it.
Anonymous More than 1 year ago