Peoples' stories provide rich material of which they are often unaware. This then becomes the therapy agenda. It renders evidence-based therapy techniques such as cognitive behaviour therapy more effective and is less threatening than direct questioning and drawing out-although these too have their place in all therapy.
They may or may not be aware of the problems their inner story has caused them, is causing them, as their story/ies remain buried deep. "Playing with Words" or "Wordplay" helps their story to emerge and live.