Obtaining Value from Big Data for Service Delivery

Obtaining Value from Big Data for Service Delivery


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Big data is an emerging phenomenon that has enormous implications and impacts upon business strategy, profitability, and process improvements. All service systems generate big data these days, especially human-centered service systems. It has been characterized as the collection, analysis and use of data characterized by the five Vs: volume, velocity, variety, veracity, and value (of data). This booklet will help middle, senior, and executive managers to understand what big data is; how to recognize, collect, process, and analyze it; how to store and manage it; how to obtain useful information from it; and how to assess its contribution to operational, tactical, and strategic decision-making in service-oriented organizations.

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Product Details

ISBN-13: 9781631572227
Publisher: Business Expert Press
Publication date: 12/21/2015
Pages: 188
Product dimensions: 5.90(w) x 8.90(h) x 0.60(d)

About the Author

Stephen H. Kaisler is consultant at SHK & Associates and adjunct professor of engineering at George Washington University. He has focused his efforts on Big Data and analytics, and enterprise architecture. He has published over 45 papers and 11 books on varied subjects such as Big Data and Historical Computing Machines.

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