ISBN-10:
0538681292
ISBN-13:
9780538681292
Pub. Date:
09/28/1997
Publisher:
Cengage Learning
Office 2000: Technology and Procedures / Edition 11

Office 2000: Technology and Procedures / Edition 11

by Patsy Fulton-Calkins, Timothy S. Gleim

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Product Details

ISBN-13: 9780538681292
Publisher: Cengage Learning
Publication date: 09/28/1997
Edition description: Older Edition
Pages: 448
Product dimensions: 8.98(w) x 10.91(h) x 0.85(d)

About the Author


Dr. Patsy J. Fulton-Calkins' experience in the field is extensive. Her past experience in the workplace includes working as an administrative professional for large corporations for six years. Early in her career, she completed the CPS certification. Her teaching experience includes over 13 years at the university, community college, and high school levels. In addition to her teaching experience, she has worked as an administrator in the following positions: • Chancellor of Oakland Community College (the chief executive officer), Oakland County, Michigan • President of Brookhaven College, Dallas, Texas • Vice-President of Instruction at El Centro College and Cedar Valley College, Dallas, Texas • Division Chairperson of Business and Social Science, Cedar Valley College, Dallas, Texas Her present position includes working with Tom Monaghan Associates, Inc. as a senior consultant in institutional advancement work with clients across the United States. Additionally, she is an adjunct professor at the university level. Her educational credentials include a B.B.A., an M.B.Ed., and a Ph.D. Honors include Outstanding Alumnus, University of North Texas; Transformational Leader in Community Colleges; Who's Who in America, Outstanding Woman in Management; Paul Harris Fellow of Rotary International; Beta Gamma Sigma, National Honorary Business Fraternity; and Piper Professor.

Table of Contents


Part 1 The High Tech Workplace: 1. Understanding the Office Environment. 2. Planning your Career. 3. Utilizing Computer Hardware and Office Equipment. 4. Using Software. Part 2 Success Behaviors: 5. Developing Effective Communication Skills. 6. Responding Ethically in the Work Environment. Part 3 Office communications: 7. Communicating: Telecommunications and the Telephone. 8. Communicating: Letters, Memos, & Reports. 9. Communicating Orally: Office Callers and Presentations. Part 4 Meeting, Conferences, and Travel: 10. Planning Meetings and Conferences. 11. Making Travel Arrangements. Part 5 Mail and Records Management: 12. Handling the Office Mail. 13. Managing Documents. Part 6 Career Advancement: 14 Managing Stress and Time. 15. Leading Others. Reference Guide. Appendix. Index

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Office 2000: Technology and Procedures 1 out of 5 based on 0 ratings. 1 reviews.
Guest More than 1 year ago
I am currently using this book in a college course. I am very unsatisified as this book is outdated even though it was printed in 1998. I would not recommend this book as a learning tool in any form.