ISBN-10:
0132308576
ISBN-13:
9780132308571
Pub. Date:
01/19/2007
Publisher:
Prentice Hall
Office Procedures for the 21st Century / Edition 7

Office Procedures for the 21st Century / Edition 7

by Sharon C. Burton, Nelda J. Shelton

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Product Details

ISBN-13: 9780132308571
Publisher: Prentice Hall
Publication date: 01/19/2007
Series: Alternative eText Formats Series
Edition description: Older Edition
Pages: 720
Product dimensions: 9.30(w) x 10.32(h) x 1.26(d)

About the Author

Nelda Shelton teaches fulltime in the Business, Management, and Marketing and the Office Administration Departments, Division of Business and Sciences, Tarrant County College, South Campus, Fort Worth, Texas. She has thirty-seven years of teaching experience. In 2002 she received the Minnie Piper Teaching award and the NISOD Excellence Award. In 1991 she received the Chancellor’s Award from South Campus for Exemplary Teaching. In 1968 Delta Phi Epsilon selected her as outstanding graduate. Nelda was also selected to be a teaching fellow and taught for one year at the University of North Texas while working on her master’s degree. She worked part time for the Office of Personnel Management for ten years teaching training classes for the government in areas such as assertiveness skills, business and technical writing, business English, and customer service to name a few.

Nelda is a member of several professional organizations among which are Texas Community College Teachers Association, National Business Education Association, and the International Society for Business Educators. Nelda has co-authored several textbooks primarily for the college market in the areas of business math, business English, business writing, office procedures, assertiveness skills, and computer software.

Nelda has over fifteen years experience teaching distance learning classes in business math, accounting, keyboarding, Microsoft Office® software, and web design.

Sharon Burton is a professor in the Business Studies Division at Brookhaven College, and is also working in the Office of New Program Development, Dallas Community College District (DCCCD). She has 25+ years experience in community college teaching. Recently, she has been designing and teaching Internet courses, including business math, MS Office, and business writing. She has a BBA from Lamar University and a MBE from University of North Texas.

Table of Contents

1. Understanding the Changing and Challenging Office

2. Human Relations

3. Preparing Your Job Search

4. Managing Your Work, Time, and Other Resources

5. Communicating by Telephone

6. Building Communications Skills

7. Processing Mail

8. Records Management

9. Handling Financial procedures

10. Scheduling Appointments and Receiving Visitors

11. Making Travel Arrangements

12. Planning Meetings and Conferences

13. Developing Effective Oral Presentations

14. Preparing to Meet Challenges

15. Working in a Medical Office

16. Working in a Legal Office

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