Office Procedures for the 21st Century / Edition 8

Office Procedures for the 21st Century / Edition 8

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Office Procedures for the 21st Century / Edition 8

This market-leading book helps readers acquire the office and interpersonal skills needed to excel in any organization. Its proven approach means students acquire these skills quickly and chapters introduce a range of topics including file management, time management, employment skills, basic financial forms, problem solving, human relations and more! This edition features more on communication, references Microsoft Office 2007, and expands the office simulation to include both functional and cumulative exercises. New chapters address the medical and legal office and new assignments develop employer-ready skills. New! Updated content includes topics such as:

  • Current office trends
  • The green office
  • Office politics
  • e-Portfolios
  • Displaying good manners
  • Ordering supplies online
  • Visitors and language barriers
  • Complaining customers
  • Steps for keying minutes
  • Steps for PowerPoint 2007 and more!

Product Details

ISBN-13: 9780135063897
Publisher: Pearson
Publication date: 02/22/2010
Series: Alternative eText Formats Series
Edition description: New Edition
Pages: 640
Sales rank: 207,961
Product dimensions: 9.10(w) x 10.70(h) x 1.30(d)

About the Author

Nelda Shelton teaches fulltime in the Business, Management, and Marketing and the Office Administration Departments, Division of Business and Sciences, Tarrant County College, South Campus, Fort Worth, Texas.  She has thirty-seven years of teaching experience. In 2002 she received the Minnie Piper Teaching award and the NISOD Excellence Award.  In 1991 she received the Chancellor’s Award from South Campus for Exemplary Teaching.  In 1968 Delta Phi Epsilon selected her as outstanding graduate. Nelda was also selected to be a teaching fellow and taught for one year at the University of North Texas while working on her master’s degree. She worked part time for the Office of Personnel Management for ten years teaching training classes for the government in areas such as assertiveness skills, business and technical writing, business English, and customer service to name a few.


Nelda is a member of several professional organizations among which are Texas Community College Teachers Association, National Business Education Association, and the International Society for Business Educators.  Nelda has co-authored several textbooks primarily for the college market in the areas of business math, business English, business writing, office procedures, assertiveness skills, and computer software. 


Nelda has over fifteen years experience teaching distance learning classes in business math, accounting, keyboarding, Microsoft Office® software, and web design. 


Sharon Burton is a professor in the Business Studies Division at Brookhaven College, and is also working in the Office of New Program Development, Dallas Community College District (DCCCD). She has 25+ years experience in community college teaching. Recently, she has been designing and teaching Internet courses, including business math, MS Office, and business writing. She has a BBA from Lamar University and a MBE from University of North Texas.

Table of Contents

Part I

Chapter 1 Understanding the Changing and Challenging Office

Chapter 2 Human Relations

Chapter 3 Preparing for Your Job Search

Chapter 4 Managing Your Work, Time, and Other Resources

Part II

Chapter 5 Communicating by Telephone

Chapter 6 Building Communications Skills

Part III

Chapter 7 Processing Mail

Chapter 8 Records Management

Chapter 9 Handling Financial Procedures

Part IV

Chapter 10 Scheduling Appointments and Receiving Visitors

Chapter 11 Making Travel Arrangements

Chapter 12 Planning Meetings and Conferences

Part V

Chapter 13 Developing Effective Oral Presentations

Chapter 14 Preparing to Meet the Challenges

Chapter 15 Working in a Medical Office

Chapter 16 Working in a Legal Office

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Office Procedures for the 21st Century 2 out of 5 based on 0 ratings. 2 reviews.
Anonymous More than 1 year ago
I am writing this review because of the terrible service I received and did not receive my book in the mail. I have been waiting for months for someone to have this book available have still did not get it. The representatives did not try to help me find out why the book never came they just issued a refund. I don't need a refund, I need my course materials for my class.
Anonymous More than 1 year ago