One Size Fits One: Building Commitment One Employee and One Customer at a Time

One Size Fits One: Building Commitment One Employee and One Customer at a Time

by Gary M. Heil, Tom Parker, Rick Tate

Hardcover

$25.95

Product Details

ISBN-13: 9780442020637
Publisher: Wiley, John & Sons, Incorporated
Publication date: 11/01/1996
Series: Industrial Engineering Series
Pages: 250
Product dimensions: 6.29(w) x 9.26(h) x 1.04(d)

Table of Contents

PARTIAL TABLE OF CONTENTS: WELCOME TO A WORLD WHERE ONE SIZE FITS ONE
Relationships Are the Currency of the Future
BUILDING RELATIONSHIPS ONE CUSTOMER AT A TIME
The Average Customer Does Not Exist--Get to Know Us
Make Our Experience Special: Give Us Something to Talk About
Trust Us and We'll Trust You
Don't Take Us for Granted
Employ People Who Are Ready, Willing, and Able to Serve Us
We Care Whether You're a Responsible Corporate Citizen
BUILDING RELATIONSHIPS ONE EMPLOYEE AT A TIME
Getting on With the Job
Creating a Cause Worthy of Commitment
Ensuring that Every Person has a Meaningful Role
Building Cooperation Instead of Internal Competition
Developing an Optimistic, Caring, and Supportive Environment
Building Trust One Employee at a Time
Index
The Center for Innovative Leadership

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