ISBN-10:
1452261369
ISBN-13:
9781452261362
Pub. Date:
01/21/2014
Publisher:
SAGE Publications
Ongoing Crisis Communication: Planning, Managing, and Responding / Edition 4

Ongoing Crisis Communication: Planning, Managing, and Responding / Edition 4

by Timothy Coombs
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Product Details

ISBN-13: 9781452261362
Publisher: SAGE Publications
Publication date: 01/21/2014
Edition description: Fourth Edition
Pages: 256
Sales rank: 374,838
Product dimensions: 7.40(w) x 9.00(h) x 0.50(d)

About the Author

W. Timothy Coombs, Ph.D., Purdue University, is the Abell Professor in Liberal Arts in Department of Communication at Texas A&M University. He is the 2002 recipient of Jackson, Jackson & Wagner Behavioral Science Prize from the Public Relations Society of America, received the 2013 Pathfinder Award from the Institute of Public Relations in recognition of his research contributions to the field and to the practice, received the 2014 Business Impact Award from the Association for Business Communication and USC Marshall School of Business, Center for Management Communication, and was the 2014 winner of the Dean's Distinguished Researcher Award in the College of Sciences at the University of Central Florida. Dr. Coombs has won multiple PRIDE awards from the Public Relations Division of the National Communication Association for both books and research articles. He is also a member of the Arthur W. Page Society.

Table of Contents

Preface
1. A Need for More Crisis Management Knowledge
2. Effects of the Online World on Crisis Communication and Crisis Management
3. Proactive Management Functions and Crisis Management
4. The Crisis Prevention Process
5. Crisis Preparation: Part I
6. Crisis Preparation: Part II
7. Crisis Recognition
8. Crisis Response
9. Post-Crisis Concerns
Epilogue
Appendix: Possible Case Studies

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