Operations and Process Management: Principles and Practices for Strategic Impact

Operations and Process Management: Principles and Practices for Strategic Impact

Hardcover(BOOK & CD)

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Operations and Process Management: Principles and Practices for Strategic Impact by Nigel Slack, Stuart Chambers, Robert Johnston

Everyone manages processes . . . Everyone is an operations manager

". . . integrates services and manufacturing operations further than has been done before in any Operations Management textbook. This makes the book ideally suited for an MBA audience; who come from a multitude of organizational settings."
--Par Åhlström, Professor of Operations Management, Chalmers University of Technology

"This text places operations management clearly in context. I particularly like the emphasis on process management as a means of demonstrating the ubiquity of processes, even outside the traditional operations areas."
--Dr. Alison Smart, Manchester Business School, University of Manchester

"This comprehensive text shows how persuasive, relevant and exciting Operations Management is to business and everyday life."
--Stephen Disney, Cardiff Business School


Written by best-selling authors in their field, Operations and Process Management inspires a critical and applied mastery of the core principles and processes fundamental to managing business operations.

Approaching the subject from a truly managerial perspective, this brand new text provides clear and concise coverage, whilst the accompanying CD provides an opportunity to practice and further explore the concepts and techniques introduced. 

  • A diagnostic approach equips you with the questions to effectively assess and improve the operations and processes in your company.
  • Cases in the main text provide an insight into the reality of managing operations. Interactive cases provide the opportunity towork through the decision-making process to solve operations problems.
  • A balance of service and manufacturing examples equips you with a practical and wide-ranging understanding of the material.
  • An interactive study guide featuring video, animated diagrams, Excel spreadsheets and further examples provides practical guidance on core concepts and issues.

Ideal for students taking any practically-orientated MBA, executive MBA or executive course in Operations and Process management.



Product Details

ISBN-13: 9780273684268
Publisher: Prentice Hall Professional Technical Reference
Publication date: 01/05/2006
Edition description: BOOK & CD
Pages: 560
Product dimensions: 7.91(w) x 10.70(h) x 0.93(d)

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