Operations and Quality Management / Edition 1 available in Paperback
- Pub. Date:
- Cengage Learning EMEA Higher Education
Operations and Quality Management provides a systematic and proven way of acquiring business excellence through sound and practical operations and Total Quality Management Implementation. It links these two important business and management topics together in a balanced and integrated manner.
About the Author
Professor Samuel K M Ho is an internationally renowned expert in TQM and has taught Operations and Quality Management at Warwick University. Before he became Professor of Strategy and Quality at Luton University Business School, he was invited as the Quality Expert to the Malaysian Government by the Asian Development Bank. He is now Professor of Strategic and Quality Management at International Management Centres in the UK and currently visiting at Hong Kong Baptist University Business School. Apart from being an ISO 9000 Lead Auditor and EQA Assessor, he is also the creator of the 5-S Audit Checklist and the Director of the Hong Kong 5-S Campaign.
Table of Contents
1. Introduction to Operations Management. 2. Introduction to TQM. 3. The TQM Gurus Ideas. 4. The TQMEX Model. 5. Japanese 5-S Practice. 6. Business Process Re-engineering. 7. Quality Control Circles and Problem Solving. 8. ISO 9000 and Quality Audit. 9. Total Productive Maintenance. 10. TQM/BE Awards. 11. TQMEX in the Real World. References. Suggested Answers. Sources of Information and Advice. Index.