Operations management deals with the management of the creation of goods and the delivery of services to the customer. It plays an essential role in the success of any organization. In this book, Andrew Greasley provides a clear and accessible introduction to this important area of study, focusing on all key areas of operations in both manufacturing and service industries.
Operations Management, Second Edition covers the main areas of operations strategy, the design of the operations system and the management of operations over time. Yet, its concise nature of the text means students are not overwhelmed by the amount of material presented. This new edition also features:
New content in such areas such as the quality gap model, enterprise systems and business process management.
Expanded case studies, to include more global and European cases and longer cases at the end of each chapter.
Greater clarity in chapter material organization.
Worked Examples providing a step-by-step guide to the procedure to solve quantitative problems.
Visual redesign in full colour.
More support material for students and lecturers, including an interactive WileyPLUS course.
All lecturers can access supporting resources on the companion website at www.wileyeurope.com/college/greasleyincluding an Instructor’s Manual with suggested solutions for all case study questions and end of chapter exercises, a Test Bank and PowerPoint slides for each chapter. Students will find multiple-choice test quizzes, web-links and an online glossary.
Operations Management is essential reading for all students studying operations management, whether on undergraduate, postgraduate or continuing professional development courses.
Introducing your companion 1 Core areas of the curriculum 7 Service operations management 8 Operations strategy 12 Operations performance objectives 18 Operations process types 22 Layout design 27 Long-term capacity planning 31 Facility location 35 Process technologies 39 Designing products and services 45 Process design 57 Job design 57 Planning and control 61 Capacity management 66 Inventory management 70 Lean Operations and JIT 76 Enterprise Resource Planning (ERP) 81 Supply chain management 85 Project management 90 Quality 95 Operations improvement 101 Study, writing and revision skills (in collaboration with David McIlroy) 107 How to get the most out of your lectures 108 How to make the most of seminars 113 Essay writing tips 118 Revision hints and tips 128 Exam hints and tips 140 Tips on interpretingessay and exam questions 150 Glossary 163 Index 168