ISBN-10:
0826126529
ISBN-13:
9780826126528
Pub. Date:
06/28/2016
Publisher:
Springer Publishing Company
Operations Management in Healthcare: Strategy and Practice / Edition 1

Operations Management in Healthcare: Strategy and Practice / Edition 1

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Product Details

ISBN-13: 9780826126528
Publisher: Springer Publishing Company
Publication date: 06/28/2016
Edition description: New Edition
Pages: 640
Sales rank: 64,289
Product dimensions: 7.00(w) x 10.00(h) x 1.40(d)

About the Author

Corinne M. Karuppan, PhD, CPIM,
is Professor of Operations Management at Missouri State University, Springfield, Missouri. Her teaching responsibilities include Quality Measurement and
Management in Healthcare, Business Process Management, and Management Science. Dr. Karuppan’s work has been published in

Journal of Operations Management, Production and Operations Management, International Journal of Operations and Production Management, European Journal of Information Systems, Journal of Healthcare Management, The Health Care Manager,

and Journal of Communication in Healthcare. She holds a PhD in Business Administration from the University of Nebraska-Lincoln and is certified in
Production and Inventory Management by the Association for Supply Chain and Operations Management (APICS).

Nancy E. Dunlap, MD, PhD, MBA,
is a Professor of Medicine, Nursing, and Public Health Sciences at the University of Virginia and Physician-in-Residence with the National Governors
Association Center for Best Practices in Washington, DC. She has practiced medicine in the field of pulmonary and critical care for over 25 years and held executive positions in two academic medical centers, most recently as Dean of the School of Medicine at the University of Virginia. Dr. Dunlap was Medical
Director for the Alabama Department of Public Health and Vice President of the University of Alabama at Birmingham Health System. Throughout her career,
she worked to improve healthcare quality and outcomes through more efficient patient care delivery processes and information technology. Dr. Dunlap holds an MD from Duke University School of Medicine, a PhD in microbiology from the University of Alabama at Birmingham, and an MBA from the University of
Michigan.

Michael R. Waldrum, MD, MSC, MBA,
is CEO of Vidant Health, an eight-hospital integrated system affiliated with East Carolina University in Greenville, North Carolina. Prior to his current role, Dr. Waldrum served as President and CEO of the University of Arizona Health Network (UAHN). He also served as CEO of the University of Alabama
Hospital (UAB), and Chief Information Officer for the UAB Health System. He was a member of the medical staff of the UAB School of Medicine and the
University of Arizona College of Medicine. Dr. Waldrum received a master’s degree in epidemiology from Harvard School of Public Health and an MBA from the
University of Michigan. He is a specialist in critical care medicine, and pulmonology.

Table of Contents

CONTENTS

Foreword Kathleen M. Sutcliffe, MD

Preface

PART I. GETTING ORGANIZED TO PURSUE EXCELLENCE IN HEALTHCARE DELIVERY

1. Healthcare: Past, Present, and Future

2. Strategy

3. Project Management

PART II. COMPETING ON QUALITY

4. Quality Management

5. Statistical Process Control

6. Six Sigma and Lean

PART III: COMPETING ON DELIVERY

7. Process Analysis and Design

8. Capacity and Demand

9. Scheduling Staff, Patients, and Jobs

PART IV: COMPETING ON COST

10. Forecasting Demand

11. Supply Chain Management

12. Cost: Basic Concepts

PART V: COMPETING ON FLEXIBILITY

13. Anticipating and Adapting to Change

14. Health IT: An Enabler of Flexibility

PART VI: CONNECTING THE CONCEPTS AND REAPING THE REWARDS

15. Accreditation, Awards, and the Highly Reliable Organization

Appendix: Standard Normal Distribution Table

Index

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