Operations Management / Edition 8

Operations Management / Edition 8

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Operations Management / Edition 8

This book provides readers with a state-of-the-art overview of operations management. The goal of this book is to show the fundamental principles of operations and how they relate to making a firm more competitive. Operations Strategy for Competitive Advantage, designing operations, managing operations, and quantitative modules (Only available in hardcover version). For individuals in production and operations management.

Product Details

ISBN-13: 9780132370608
Publisher: Pearson
Publication date: 03/28/2006
Edition description: Older Edition
Pages: 672
Product dimensions: 8.50(w) x 10.90(h) x 1.40(d)

Table of Contents

About the Authorsvi
Part 1Introduction to Operations Management
1.Operations and Productivity1
Global Company Profile: Whirlpool2
What is Operations Management?4
The Heritage of Operations Management4
Why Study OM?6
What Operations Managers Do7
Organizing to Produce Goods and Services8
Where Are the OM Jobs?10
Exciting New Trends in Operations Management10
Operations in the Service Sector12
The Productivity Challenge15
The Challenge of Social Responsibility22
2.Operations Strategy for Competitive Advantage29
Global Company Profile: Komatsu30
Identifying Missions and Strategies32
Achieving Competitive Advantage Through Operations34
Ten Strategic OM Decisions37
Issues in Operations Strategy40
Strategy Development and Implementation43
3.Operations in a Global Environment53
Global Company Profile: Boeing54
Why Global Operations are Important56
Achieving Global Operations60
Global Issues in Service Operations64
Global Operations Strategies66
Global Company Profile: Tupperware Corporation76
What is Forecasting?78
Types of Forecasts79
The Strategic Importance of Forecasting79
Seven Steps in the Forecasting System80
Forecasting Approaches81
Time-Series Forecasting82
Associative Forecasting Methods: Regression and Correlation Analysis101
Monitoring and Controlling Forecasts107
Forecasting in the Service Sector110
Part 2Designing Operations
5.Design of Goods and Services129
Global Company Profile: Regal Marine130
Goods and Services Selection132
Product Development137
Issues for Product Design143
Time-Based Competition146
Defining the Product149
Documents for Production152
Service Design153
Application of Decision Trees to Product Design157
Transition to Production158
6.Managing Quality167
Global Company Profile: Motorola168
Quality and Strategy170
Defining Quality171
International Quality Standards173
Total Quality Management174
Tools of TQM179
The Role of Inspection183
TQM in Services186
Supplement 6Statistical Process Control197
Statistical Process Control (SPC)198
Process Capability213
Acceptance Sampling214
7.Process Strategy and Capacity Planning231
Global Company Profile: Dell Computer Corp.232
Four Process Strategies234
Process Analysis and Design243
Service Process Design247
Process Reengineering249
Environmentally Friendly Processes250
Selection of Equipment and Technology251
Break-Even Analysis256
Strategy-Driven Investments261
Supplement 7Operations Technology, the Internet, and ERP279
The Internet280
Design Technology282
Production Technology284
Technology in Services287
Information Sciences in Operations288
Enterprise Resource Planning (ERP)292
8.Location Strategies299
Global Company Profile: Federal Express300
The Strategic Importance of Location302
Factors that Affect Location Decisions303
Methods of Evaluating Location Alternatives308
Service Location Strategy314
9.Layout Strategy333
Global Company Profile: McDonald's334
The Strategic Importance of Layout Decisions336
Types of Layout336
Fixed-Position Layout337
Process-Oriented Layout339
Office Layout348
Retail Layout350
Warehousing and Storage Layouts352
Repetitive and Product-Oriented Layout354
10.Human Resources and Job Design379
Global Company Profile: Southwest Airlines380
Human Resource Strategy for Competitive Advantage382
Labor Planning383
Job Design385
The Visual Workplace398
Labor Standards398
Supplement 10Work Measurement407
Labor Standards and Work Measurement408
Historical Experience409
Time Studies409
Predetermined Time Standards415
Work Sampling416
Part 3Managing Operations
11.Supply-Chain Management431
Global Company Profile: Volkswagen432
The Strategic Importance of the Supply Chain434
Supply-Chain Strategies438
Vendor Selection442
Managing the Supply Chain444
Internet Purchasing446
Materials Management448
Benchmarking Supply-Chain Management449
Supplement 11E-commerce and Operations Management457
Electronic Commerce458
Security in the E-commerce Environment459
Economics of E-commerce460
Product Design460
Inventory Tracking463
Inventory Reduction464
Scheduling and Logistics Improvements465
12.Inventory Management471
Global Company Profile: Green Gear Cycling472
Functions of Inventory474
Inventory Management475
Inventory Models479
Inventory Models for Independent Demand480
Probabilistic Models with Constant Lead Time495
Fixed Period Systems498
Supplement 12Just-in-Time Systems515
Just-in-Time Philosophy516
JIT Layout521
Employee Empowerment529
Lean Production529
JIT in Services530
13.Aggregate Planning537
Global Company Profile: Anheuser-Busch538
The Planning Process540
The Nature of Aggregate Planning541
Aggregate Planning Strategies543
Methods for Aggregate Planning547
Aggregate Planning in Services555
14.Material Requirements Planning (MRP)571
Global Company Profile: Collins Industries572
Dependent Inventory Model Requirements574
MRP Structure580
MRP Management586
Lot-Sizing Techniques587
Extensions of MRP591
MRP in Services595
Distribution Resource Planning (DRP)596
15.Short-Term Scheduling613
Global Company Profile: Delta Airlines614
The Strategic Importance of Short-Term Scheduling616
Scheduling Issues616
Scheduling Process-Focused Work Centers619
Loading Jobs in Work Centers620
Sequencing Jobs in Work Centers626
Limitations of Rule-Based Dispatching Systems632
Finite Scheduling632
Theory of Constraints633
Bottleneck Work Centers634
Repetitive Manufacturing635
Scheduling for Services637
16.Project Management655
Global Company Profile: Bechtel Group656
The Strategic Importance of Project Management658
Project Planning658
Project Scheduling661
Project Controlling663
Project Management Techniques: PERT and CPM663
Cost-Time Trade-Offs and Project Crashing677
A Critique of PERT and CPM679
17.Maintenance and Reliability697
Global Company Profile: NASA698
The Strategic Importance of Maintenance and Reliability700
Total Productive Maintenance709
Techniques for Establishing Maintenance Policies710
Part 4Quantitative Modules
A.Decision-Making Tools717
The Decision Process in Operations718
Fundamentals of Decision Making719
Decision Tables720
Decision Trees723
B.Linear Programming739
Requirements of a Linear Programming Problem741
Formulating Linear Programming Problems742
Graphical Solution to a Linear Programming Problem743
Sensitivity Analysis749
Solving Minimization Problems750
Linear Programming Applications752
The Simplex Method of LP758
C.Transportation Models775
Transportation Modeling776
Developing an Initial Solution778
The Stepping-Stone Method780
Special Issues in Modeling784
D.Waiting-Line Models801
Characteristics of a Waiting-Line System803
Queuing Costs808
The Variety of Queuing Models809
Other Queuing Approaches819
E.Learning Curves833
Learning Curves in Services and Manufacturing835
Applying the Learning curve836
Strategic Implications of Learning Curves840
Limitations of Learning Curves841
What is Simulation?851
Advantages and Disadvantages of Simulation851
Monte Carlo Simulation852
Simulation of a Queuing Problem855
Simulation and Inventory Analysis858
The Role of Computers in Simulation861
Appendix INormal Curve Areas2
Appendix IIPoisson Distribution Values4
Appendix IIIValues of e[superscript -lambda] for Use in the Poisson Distribution6
Appendix IVTable of Random Numbers6
Appendix VUsing Excel OM and POM for Windows7
Appendix VISolutions to Even-Numbered Problems11
CD-ROM Tutorials
1.Statistical Tools for ManagersT1-1
2.Acceptance SamplingT2-1
3.The Simplex Method of Linear ProgrammingT3-1
4.The MODI and VAM Methods of Solving Transportation ProblemsT4-1

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