Finally, an operations management book to get excited about.
Operations Management: A Supply Chain Process Approach exposes students to the exciting and ever-changing world of operations management through dynamic writing, application, and cutting-edge examples that will keep students interested and instructors inspired! Author Dr. Joel Wisner understands that today’s students will be entering a highly competitive global marketplace where two things are crucial: a solid knowledge of operations management and an understanding of the importance for organizations to integrate their operations and supply chain processes. With this in mind, Wisner not only provides a clear and comprehensive introduction to operations management, but also gives attention to the important processes involved in linking firms’ operations in a supply chain environment.
|Edition description:||New Edition|
|Product dimensions:||8.40(w) x 11.00(h) x 1.30(d)|
About the Author
Table of ContentsPART I - DEVELOPING OPERATIONS STRATEGIESChapter 1: Operations Management, Processes and Supply Chain Management OM Service Profile: Walmart Uses Its Supply Chain to Reduce Costs and Improve Profitability Operations Management Defined Processes and Supply Chain OM Service Profile: Process Improvement at Inova Mount Vernon Hospital A Supply Chain View of the Organization The Eight Key Supply Chain Processes OM Service Profile: Demand Management at the 2010 Olympic Winter Games Operations Management in Services OM Service Profile: Phone.com Succeeds with Outstanding Customer Service Important Developments in Operations ManagementChapter 2: Corporate Strategy, Performance, and Sustainability OM Manufacturing Profile: Dow Chemical's Use of Ethics and Sustainability Corporate Strategy Development Aligning Operations Strategies for Competitive Advantage Operations Strategy Tradeoffs Measuring Operations Performance OM Manufacturing Profile: Frito-Lay Analyzes a Performance Problem OM Service Profile: Scorecarding at Global Workplace Solutions Trends in Operations Strategies - The Growing Importance of Ethics and Sustainability OM Service Profile: CSR at Standard Chartered BankChapter 3: Product Design and Development OM Service Profile: Product Design at Denny's Design of Goods and Services OM Manufacturing Profile: Designing Powerski's Jetboard The Product Development Process OM Manufacturing Profile: Enterprise Social Networking at SAS Institute OM Service Profile: ARAMARK’s Use of Service Blueprinting Reducing Product Development Lead Time Sustainability in Product Design Current Trends in Product DesignChapter 4: Process Design and Capacity Management OM Service Profile: Mass Customization in Campus Dining Halls Types of Processes Process Flowcharting and Analysis OM Service Profile: Process Analysis at Intermountain Healthcare OM Service Profile: Process Monitoring and Improvement at Lake Cumberland Hospital Capacity Management Break-Even Analysis Sustainability in Process Design OM Manufacturing Profile: Sustainability at Burt's BeesChapter 5: Customer Relationships and Customer Service OM Service Profile: The Importance of Building Relationships at Byrne Industrial Solutiions Customer Relationships and Customer Service Defined The Customer Relationship Process OM Service Profile: Using Predictive Analytics to Segment Customers OM Service Profile: CRM Success at the University of South Florida The Customer Service ProcessPART II - MANUFACTURING AND SERVICE FLOWSChapter 6: Demand Management, Forecasting and Aggregate Planning OM Service Profile: Better Demand Forecasting Saves Money for Lee Memorial Health System Demand Management Defined The Forecasting Process Forecast Accuracy Collaborative Planning, Forecasting, and Replenishment OM Profile: Retailer West Marine Finds Success with CPFR Aggregate PlanningChapter 7: Independent Demand Inventory Management Systems OM Profile: Managing Inventory in the Cloud at USA Cycling Types of Inventories Functions of Inventory Inventory Costs, Risks, and Value Independent Demand Inventory Management OM Profile: Managing Inventories is Like ABC at Metso Measuring Inventory Management Performance OM Profile: Designing a Performance Measurement System at TalanChapter 8: Material Flow Analysis and Facility Layouts OM Profile: Value Stream Mapping at Thermo Fisher Scientific Material Flow Mapping Material Flow Analysis Theory of Constraints OM Profile: ASPC Sees Benefits with TOC Manufacturing Flexibility OM Profile: BAE Systems’ CIM Facility Layout Design OM Profile: T-Mobile's New Retail Layout Profile Trends in Layout DesignChapter 8 Supplement: Job Scheduling and Vehicle Routing OM Profile: Vehicle Scheduling at Airport Limousine Services Ltd. Job Scheduling Dispatch Rules Vehicle Scheduling and RoutingChapter 9: Lean Systems OM Profile: Cox Machine's Lean Supply Chain A Short History of Lean and the Toyota Production System Lean Practices OM Profile: Lean Systems at R.W. Beckett OM Profile: CertainTeed’s Use of the Kaizen Blitz Lean Thinking Services Creating a Lean Culture Lean and Sustainable Supply Chains OM Profile: Nike's Lean and Sustainable Supply Chain Current Issues with Lean SystemsChapter 10: Managing Customer and Work Flows OM Profile: The Mooyah Goggle Test Customer Flow Mapping Service Delivery System Design Demand Variability and Service Capacity Utilization Managing Customer Queues OM Profile: Cox Reduces Waits for the Cable Guy Managing Work Flows OM Profile: Peninsula Uses Dose Management Tool to Reduce Medication ErrorsChapter 11: Managing Information Flows - MRP and ERP OM Profile: Gallus BioPharmaceuticals Uses Rapid Implementation for their ERP System The Concept of Information Flow OM Profile: Dart Uses Technology to Schedule Drivers and Shipments Dependent Demand Inventory Management OM Profile: MRP System Takes Madill into 21st Century The Evolution and Use of enterprise Resource Planning Systems OM Profile: Service Shop Implements Cloud ERP Automating Process Management OM Profile: Skandia Saves Costs with BPM Trend in Enterprise Resource PlanningChapter 12: Managing Projects OM Service Profile: ScottishPower Renewables to Build World’s Largest Tidal Energy Project Project Management Defined Project Planning and the Gantt Chart The CPM and PERT Project Management Techniques Project Trade-offs and Crashing Managing Project Risk OM Service Profile: Project Risk Management at London’s Olympic Park Project Management Trends - Software and Cloud-Based Systems OM Service Profile: Ajasa Switches to Use of MS ProjectChapter 13: Six Sigma Quality Management OM Service Profile: Louisiana State Police Crime Lab Uses Six Sigma to Improve Productivity The Origins of Six Sigma OM Service Profile: Cedars-Sinai Uses Lean Six Sigma to Improve Hand Hygiene The Contributors to, and Elements of Six Sigma OM Service Profile: K&NOnly the Second Restaurant to Win the Baldrige The Tools of Six Sigma OM Manufacturer Profile: Boeing’s Use of Root Cause Analysis Trends in Six SigmaChapter 13 Supplement: Statistical Quality Control OM Manufacturer Profile: Improving Bricks with Statistical Process Control Process Control for Variable Data Process Control for Attribute Data Process Capability Acceptance SamplingPART III - MANAGING SUPPLY CHAINSChapter 14: Global Supply Management OM Profile: The Practice of Nearshoring The Strategic Role of Supply Management The Purchasing Cycle OM Service Profile: Areya’s Program for Locating Suppliers The Make-or-Buy Break-Even Analysis Global Sourcing OM Profile:The Growth of Foreign Trade in Mexico Supply Base Rationalization Supplier Relationship Management Ethical and Sustainable Sourcing OM Service Profile: Bon Appétit’s Sustainable Initiatives Current Trend - Improving Supplier PerformanceChapter 15: Location, Logistics, and Product Returns OM Profile: NAFTA and the I-35 Corridor Manufacturing and Service Location Strategies OM Profile: East Penn’s Wujiang Facility Transportation Planning OM Profile: Boeing’s 787 Dreamliner Begins Operating Warehousing Management Returns Management Current TrendLogistics Sustainability OM Service Profile: Going Green is Saving Green for Wright & Filippis Product Returns and SustainabilityChapter 16. Integrating Processes along the Supply Chain OM Manufacturing Profile: Process Integration is a Complex Undertaking at IBM The Supply Chain Process Integration Model OM Profile: Sanyuan Foods Integrates Their Milk Supply Chain OM Profile: HP Integrates Its Supply Chains with Menlo’s Help Obstacles to Process Integration Managing Supply Chain Risk and Security OM Service Profile: Panjiva Analyzes Supply Chain Risk Trends in Process Integration