This text is written to provide a path through the activities of operations management and an understanding of the strategic context in which operations managers work. It looks at the manager's contribution to long term successes, explains why operations managers take decisions in each area
it covers ideas relevant to most types of operation and its use of materials and examples is international in scope.
Lecturer's support material is available from the publisher free of charge.
1. Operations Management. 2. The Strategic Role and Objectives of Operations. 3. Operations Strategy.
4. Design in Operations Management. 5. The Design of Products and Services. 6. Design of the Operations Network. 7. Layout and Flow. 8. Process Technology. 9. Job Design and Work Organization.
III. PLANNING AND CONTROL.
10. The Nature of Planning and Control. 11. Capacity Planning and Control. 12. Inventory Planning and Control. 13. Supply Chain Planning and Control. 14. MRP. 15. Just-in-Time Planning and Control. 16. Project Planning and Control. 17. Quality Planning and Control.
18. Operations Improvement. 19. Failure Prevention and Recovery. 20. Total Quality Management.