ISBN-10:
1403934665
ISBN-13:
9781403934666
Pub. Date:
04/28/2006
Publisher:
Palgrave Macmillan
Operations Management / Edition 2

Operations Management / Edition 2

by Terry Hill

Paperback

View All Available Formats & Editions
Current price is , Original price is $76.0. You
Select a Purchase Option (Second Edition)
  • purchase options

Overview

Operations Management / Edition 2

Operations Management presents Terry Hill's vision of how operations can deliver real competitive advantage for organizations. It provides detailed consideration of service delivery system design, with a dedicated chapter on the subject; introduces the importance of people management from the beginning; provides expanded discussion of operations strategy and market linkage, enterprise resource planning, and supply chain issues including e-procurement; demonstrates operations in the "real world" with over 100 mini-cases, plus detailed long case studies at the end of the book to encourage critical analysis; and offers a range of companion materials for lecturers and students.
 
Companion Website: http://www.palgrave.com/business/hill/

Product Details

ISBN-13: 9781403934666
Publisher: Palgrave Macmillan
Publication date: 04/28/2006
Edition description: Second Edition
Pages: 800
Product dimensions: 7.90(w) x 9.65(h) x 1.70(d)

About the Author

Terry Hill is a leading international figure within Operations Management and runs an active consultancy practice alongside his academic role. He is currently Fellow in Operations Management at Templeton College, Oxford University and has previously held positions at London Business School and the Universities of Warwick and Bath.

Table of Contents

About The Author
• Short Contents
• Long Contents
• List Of Case Examples
• Cast Of Characters
• Preface
• PART I: MANAGING OPERATIONS & PEOPLE FOR BUSINESSES & MARKETS
• Managing Operations
• Operations Strategy
• Managing People
• PART II: DESIGNING SERVICES, PRODUCTS & DELIVERY SYSTEMS
• Designing and Developing Services & Products
• Designing Service Delivery Systems
• Designing Manufacturing Processes
• Location and Layout
• PART III: MANAGING & CONTROLLING THE OPERATIONS SYSTEM
• Managing Capacity
• Technology Developments
• Operations Scheduling & Execution
• Managing Quality
• Managing Inventory
• Managing the Supply Chain
• Process Reliability & Delivery System Maintenance
• PART IV: IMPROVING OPERATIONS
• Time & Productivity
• Improving Operations
• PART V: MANAGING OPERATIONS IN PRACTICE
• Ash Electrics
• Berwick Carpets
• British Airways: Customising the service
• Caltrex Engineering (A)
• Caltrex Engineering (B)
• Fabritex Future Investments Group* Georgian Frames
• Ghent Fireworks
• Holmgren Engineering
• Hunting Swift
• The Ipswich Hospital
• NHS Trust
• Lloyds TSB
• McDonalds
• Northmore Finance Direct
• Platt Green Electronics
• Pret a Manger
• Redman Company
• Richmond Plastics
• Rivionia Bank
• Selfridges
• Southwest Airlines
• Spencer Thompson Tile Products
• Too Short the Day
• The Turn of an Unfriendly Card
• Weavers Homeopathic Products
• Wilson Pharmaceuticals
• Yuppie Products
• Acknowledgements
• Index

Customer Reviews

Most Helpful Customer Reviews

See All Customer Reviews