Organic Chemistry as a Second Language: First Semester Topics / Edition 3

Organic Chemistry as a Second Language: First Semester Topics / Edition 3

by David R. Klein
3.0 2
ISBN-10:
111801040X
ISBN-13:
9781118010402
Pub. Date:
07/26/2011
Publisher:
Wiley
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Organic Chemistry as a Second Language: First Semester Topics 3 out of 5 based on 0 ratings. 2 reviews.
Anonymous More than 1 year ago
I WAS LIED TO AND CHARGED FOR THE BUY OUT FEE! When it came time to return my rental book, I followed all instructions and I had it dropped off at the nearest UPS location a week prior to the deadline. I received an email a couple weeks later stating that i was charged for an extension fee of 15$. When I attempted to track the book all it said was that the label was made, it was never scanned anywhere by the UPS. I went back to the UPS location, they looked for the package and weren't able to find it. I called customer service explaining to them the situation that the book was lost in transit and the representative LIED TO ME! she reassured me that I was NOT going to get charged the buy out fee and that she was going to refer my case to the upper management to take care of it. She told me to expect a confirmation email within 48 hours. Of course, i never received an email and when i called back to confirm the current representative said that she does not see anything about my case being referred to upper management and she doesn't see anything about attempting to resolve the buy out situation. All she sees under my order number from the previous representative was that I called regarding the extension fee I was charged. I was charged with a buy out fee of 100$. I have done everything to try and find the book and overall I HATE barnes and noble with a passion, I HATE the customer service representatives EVEN MORE! THEY ARE LIARS AND HAVE NO CLUE WHAT THEY ARE TALKING ABOUT!
Rhel More than 1 year ago
Best textbook for teachers who will or are planning to teach organic chemistry and for students who want to master and make excellent grades in any chemistry class.