There is a revolution afoot in Government management, design and leadership.
This is your essential guide to that revolution through systems thinking, commissioning, change management and practical implementation in the public sector.
The story is told through four chapters of development that will enable you to build a resilient Government organisation that is able to radically and quickly transform: designing the system of services, partners and citizens; implementing a full commissioning model to manage the system; realising the benefits through dynamic change management; and a final chapter describing a practical example to implement the new Outcomes & Efficiency model.
This book is a journey of exploration through public sector leadership, motivation, systems thinking, appreciative design, behavioural change, nudge, culture, chaos, frogs, monkeys, elephants and even more exciting developments...
Mark Rogers, Chief Executive of Solihull Metropolitan Borough Council, says:
"Outcomes & Efficiency is a must for all of those – and I count myself amongst them – who are trying to move beyond talking about the need for radical change to actually doing something about it. It is convincingly posited that the answers lie in submitting to a systems thinking approach, not least because the design of the public sector’s future functions and forms constitute ‘wicked issues’ – challenges that are singularly difficult to solve because of incomplete, contradictory and changing information, expectations and requirements. In such a situation it would seem that it is as important to ask the right questions as it is to ask for the right answers.
And this book will help will that endeavour. Structured around the themes of systems thinking, commissioning and dynamic change management, and laced with practical examples and advice, it is a treasure trove for the curious and creative who want and need to know more about what to ask as well as what to do. It also, by implication, underlines the critical factor that will decide who has most success in this very serious game of solving the impossible – leadership."
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About the Author
Richard Selwyn is a national expert in efficiency, commissioning and change management for local and central government. He was the Commissioning Support Programme national lead for efficiency and has worked on major government change programmes for 12 years. In 2005 Richard led the national change programme to redesign joint planning and commissioning of all children's services. Key elements of this approach were then adopted by the major central government departments. Richard's career however started in the Ministry of Defence in 1996 working on international naval procurement projects and space engineering. He then progressed through the Department of Health and Department for Education and Skills where he was a policy lead for Children's Trusts and the national service redesign. Richard is now a consultant, originally working for PriceWaterhouseCoopers before moving to PIPC UK Ltd where he now heads up the Government and Public Sector practice. Richard is the primary author of the HMG Joint Planning and Commissioning Framework for Children, Young People and Maternity Services; CSP Good Commissioning: Principles and Practice; MOJ A-Z of Commissioning; DfE Change Management Jigsaw; and has been published in leading sector newspapers and magazines. He is a member of the Cross Government Commissioning Capacity & Capability Group and a non-exec Director of London Early Years Foundation. Richard also enjoys mountain biking and road cycling, street photography, and the odd revolution.