Addressing one of the most controversial topics in librarianship today, the authors, (in)famous for outsourcing technical services at Wright State University, have written a practical manual covering the entire process, from reengineering and cost studies through preparing an RFP (Request for Proposal), selecting a vendor, and coping with the effect of outsourcing on staff. The chapters include detailed information and sample RFPs for outsourcing of acquisitions and cataloging; the RFPs are also available in electronic form on a companion disk, Outsourcing Technical Services: Ready-To-Import RFP Specifications (Neal-Schuman, 1996). This book will likely add fuel to the outsourcing fire; for example, statements such as "once [national standards and local cataloging practices] are defined, the generation of the actual component records becomes a matter of production according to specifications, not one of design" are likely to offend many catalogers. Nevertheless, if one accepts the authors' premise that "creative use of outsourcing is essential to the proper running of libraries," one will find this book a useful guide to managing outsourcing effectively. Recommended for library administrators and technical services staff.-Janet Crum, Oregon Health Sciences Univ. Lib., Portland
A guide through the steps of process reengineering and the
procurement of outside services. Stressing the need for libraries to
first look inward before exploring outward, the authors present
information on how to evaluate current operations and available
options, competition, specifications, and contract writing and
monitoring. Appendices include checklists for procuring book and
journal vendor services, cataloging and other technical services, and
a glossary of terms.
Annotation c. by Book News, Inc., Portland, Or.