Outstanding Customer Service: Implementing the Best Ideas from around the World

Outstanding Customer Service: Implementing the Best Ideas from around the World

by Colin G. Armistead, Graham Clark

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Overview

Outstanding Customer Service: Implementing the Best Ideas from around the World by Colin G. Armistead, Graham Clark

Outstanding Customer Service shows-in detail-how to review and implement a service strategy for customer support. Based on their extensive research and consulting experience,the authors provide a format for developing a service strategy that helps make the process easier.

Product Details

ISBN-13: 9781556236297
Publisher: McGraw-Hill Companies, The
Publication date: 05/28/1994
Pages: 300
Product dimensions: 6.37(w) x 9.32(h) x 1.04(d)

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