Free Shipping on Orders of $40 or More
Own Up!: How To Hold People Accountable Without All The Drama

Own Up!: How To Hold People Accountable Without All The Drama

by Jennifer T. Long
Own Up!: How To Hold People Accountable Without All The Drama

Own Up!: How To Hold People Accountable Without All The Drama

by Jennifer T. Long


Choose Expedited Shipping at checkout for delivery by Monday, October 3


Accountability Starts With You
Are you a manager who struggles to get accountability right within your organization? Have you been faced with the need to hold someone accountable and either bulldozed your way through the encounter or talked yourself out of it with excuses like "I've already tried that," or "It's too risky"? If you've ever done a poor job of holding others accountable, this book can help you feel more comfortable with how you gain ownership from employees.

Own Up! addresses the big myths, everyday hesitations, and all the other stories we tell ourselves about what it means and how much time and effort it takes to create a culture of responsibility. Author Jennifer Thero Long's central insight is that lack of clarity around ownership is responsible for all the drama that accountability conversations (done poorly) entail. It's the drama, and not actual accountability, that demands our extra attention, time, and energy. To combat misunderstandings and self-defeating assumptions, she guides readers through a series of practical and immediately implementable steps for achieving accountability in any situation.

Own Up! shows how clarifying ownership—of expectations on the one hand and duties on the other—is the key activity by which accountability is established and maintained. Accountability done well takes very little time and energy, and its results include immediate gain in employee performance and execution, reduced work and workarounds, increased trust between individuals, and greater employee reliability.

Related collections and offers

Product Details

ISBN-13: 9781955884075
Publisher: Advantage Media Group, Inc.
Publication date: 03/22/2022
Pages: 264
Sales rank: 466,603
Product dimensions: 6.25(w) x 8.25(h) x 1.00(d)

About the Author

JENNIFER THERO LONG is a Certified Master Coach and Master Trainer. Her management and leadership development company, Management Possible, provides the support and discipline to help leaders at all levels—from first-time managers to C-suite executives—master essential skills, earn the respect of their employees, and perform at a higher level. Thero Long brings thirty-five years of development experience and ten years as a theater director to bear on her coaching and training, offering a unique combination of skills to empower teams, managers, and executives across industries. She designed and developed the coaching methodology for Management Possible based on the idea that it's your conversations and your relationships that ultimately drive your impact, your outcomes, and your business culture.

Table of Contents

Introduction 1

Your Conversations Are Your Relationships

Part I Value Shift

Chapter 1 Accountability in Context 25

Chapter 2 The Act of Accountability 39

Chapter 3 Feedback Is One-Third of Accountability 55

Chapter 4 The Accountability Mindset 69

Chapter 5 Your Brain on Accountability 85

Part II Skill Shift

Chapter 6 Step 1: Identify Your Issue 109

Chapter 7 Step 2: Analyze the Choice Point 117

Chapter 8 Step 3: Explore the Impacts 135

Chapter 9 Step 4: Prepare and Rehearse 141

Chapter 10 Step 5: Engage the Conversation 153

Chapter 11 Step 6: Build Solutions 165

Chapter 12 Listening Is Half the Conversation 173

Part III Time Shift

Chapter 13 Managing Consequences 203

Chapter 14 Owning Development 209

Chapter 15 Types of Coaching 219

Chapter 16 Owning Up 239

Acknowledgments 251

Customer Reviews