Painless Performance Conversations: A Practical Approach to Critical Day-to-Day Workplace Discussions

Painless Performance Conversations: A Practical Approach to Critical Day-to-Day Workplace Discussions

by Marnie E. Green

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Product Details

ISBN-13: 9781118533536
Publisher: Wiley
Publication date: 04/15/2013
Pages: 224
Product dimensions: 5.90(w) x 8.90(h) x 0.70(d)

About the Author

Marnie E. Green, CSP is the Principal Consultant ofthe Management Education Group, Inc., a firm that supports theperformance management practices of public and private sectororganizations. Green provides valuable step- by-step programs andconsulting services that create more confident leaders. She is afeatured blogger for Jobing.com, a sponsored webinar presenter onHR.com, and has published more than twenty-five articles in tradejournals including HR News, Public PersonnelManagement, and the Public Manager.

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Table of Contents

Preface xi

Acknowledgments xvii

Chapter 1 Be a Catalyst: Fostering Painless Performance Conversations 1

Chapter 2 Have the Guts: Tackling Performance Conversations Head On 15

Chapter 3 Form Clear Expectations: Making Your List 31

Chapter 4 Share Your Expectations: Conveying a Picture of Success 47

Chapter 5 Lead with Behavior: Separating Actions from Attitudes 63

Chapter 6 Eliminate Judgment: Focusing on Performance Evidence 79

Chapter 7 Inquire with Purpose: Using Curiosity to Expand Possibilities 95

Chapter 8 Be Clear: Creating a Culture of Ownership 115

Chapter 9 Show Confidence: Conducting the Conversation 131

Chapter 10 What If?: Your Toughest Performance Conversations 149

Conclusion 177

Appendix 183

About the Management Education Group, Inc. 189

About the Author 193

Index 197

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