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A Passion for Excellence: The Leadership Difference

A Passion for Excellence: The Leadership Difference

by Nancy Austin, Thomas J Peters


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Cutting through traditional "data-based" dogmas about management, A Passion for Excellence champions the innovative, people-oriented spirit that made In Search of Excellence the bestselling business book of all time. Now, through hundreds of concrete, real-world examples, Tom Peters and Nancy Austin zero in on the key areas of competence that add up to excellence, offering scores of anecdotes and practical insights to help all businesspeople on their road to leadership, success, and most of all...excellence.

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Product Details

ISBN-13: 9780446386395
Publisher: Grand Central Publishing
Publication date: 01/04/1989
Edition description: Reissue
Pages: 608
Sales rank: 504,945
Product dimensions: 5.00(w) x 8.00(h) x 1.35(d)

Table of Contents

Introduction: A Revolution Is Brewingxv
Part ICommon Sense1
1A Blinding Flash of the Obvious3
2MBWA: The Technology of the Obvious9
3Integrity and the Technology of the Obvious40
Part IICustomers43
4Common Courtesy: The Ultimate Barrier to Competitor Entry47
5No Such Thing as a Commodity59
6"Mere Perception": On the Irreducible Humanness of Customers83
7Quality Is Not a Technique114
8The "Smell" of the Customer124
Some (More) Good Reading on Customers130
Part IIIInnovation131
9The Mythology of Innovation, or a Skunkworks Tale135
10Three Skunks190
11The Context of Innovation199
12The "Smell" of Innovation228
Some (More) Good Reading on Innovation232
Part IVPeople, People, People233
13Bone-Deep Beliefs237
Some (More) Good Reading on People308
Part VLeadership309
16Attention, Symbols, Drama, Vision-and Love311
17Transformations and Enhancements: Small Wins, Debureaucratizing and Pockets of Excellence346
19Doing MBWA447
20Excellence in School Leadership465
21What Price Excellence?490
Some (More) Good Reading on Leadership554
A Guide to Key Concepts563

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