A Passion for Excellence: The Leadership Difference

A Passion for Excellence: The Leadership Difference

by Nancy Austin, Thomas J Peters

Paperback(Reissue)

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Product Details

ISBN-13: 9780446386395
Publisher: Grand Central Publishing
Publication date: 01/04/1989
Edition description: Reissue
Pages: 608
Sales rank: 508,948
Product dimensions: 5.00(w) x 8.00(h) x 1.35(d)

Table of Contents

Forewordix
Introduction: A Revolution Is Brewingxv
Part ICommon Sense1
1A Blinding Flash of the Obvious3
2MBWA: The Technology of the Obvious9
3Integrity and the Technology of the Obvious40
Part IICustomers43
4Common Courtesy: The Ultimate Barrier to Competitor Entry47
5No Such Thing as a Commodity59
6"Mere Perception": On the Irreducible Humanness of Customers83
7Quality Is Not a Technique114
8The "Smell" of the Customer124
Some (More) Good Reading on Customers130
Part IIIInnovation131
9The Mythology of Innovation, or a Skunkworks Tale135
10Three Skunks190
11The Context of Innovation199
12The "Smell" of Innovation228
Some (More) Good Reading on Innovation232
Part IVPeople, People, People233
13Bone-Deep Beliefs237
14Ownership!249
15ApplauseApplause296
Some (More) Good Reading on People308
Part VLeadership309
16Attention, Symbols, Drama, Vision-and Love311
17Transformations and Enhancements: Small Wins, Debureaucratizing and Pockets of Excellence346
18Coaching382
19Doing MBWA447
20Excellence in School Leadership465
21What Price Excellence?490
Afterword497
Some (More) Good Reading on Leadership554
Acknowledgments555
A Guide to Key Concepts563
Index567

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