Performance Driven IT Management: Five Practical Steps to Business Success

Performance Driven IT Management: Five Practical Steps to Business Success

by Ira Sachs


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Performance Driven IT Management: Five Practical Steps to Business Success by Ira Sachs

"Despite spending more than $600 billion on information technology over the past decade, the Federal Government has achieved little of the productivity improvements that private industry has realized from IT" according to the 25 Point Implementation Plan to Reform Federal Information Technology Management published by the White House in late 2010. "Too often, Federal IT projects run over budget, behind schedule, or fail to deliver promised functionality." This book argues that the Federal Government needs a new approach. Introducing a novel five-step process called performance-driven management (PDM), author Ira Sachs explains in detail how to reduce risk on large IT programs and projects.

This book walks through the five steps of the PDM process:
·conducting a high-level strategic review of what an organization does, who it serves, what it wants to do, and how it is going to do it;
·instituting performance measures to gauge success for the organization;
·completing comprehensive business cases for projects and using them to mitigate risk and manage projects throughout the project life cycle;
·performing benefits realization on completed projects; and
·establishing these best practices to achieve successful results in the future.

This is an essential tool for all IT and business managers in government and contractors doing business with the government, and it has much useful and actionable information for anyone who is interested in helping their business save money and take on effective, successful practices.

Product Details

ISBN-13: 9781605907024
Publisher: Government Institutes
Publication date: 04/16/2011
Pages: 256
Product dimensions: 6.10(w) x 9.10(h) x 0.90(d)

About the Author

Ira S. Sachs leads the enterprise architecture area at High Performance Technologies Inc. in Reston, Virginia. He has over twenty years of experience in enterprise architecture, information systems development, capital planning, strategic planning, business and software process analysis and reengineering, and program management.

Table of Contents

List of Figures and Tables v

Note to the Reader vii

Introduction 1

Why This Book Is Needed 1

The Current State of IT Investments and Organizational Challenges 2

High Failure Rate of IT Projects 3

IT Project Studies 4

Case Studies 11

U.S. Federal Government-Overall Assessment 15

Guidance and Legislation to Date 18

Introduction to the Five-Step Process 29

Step 1 Developing Actionable Business Strategy 37

Overview 37

Strategic Planning Approach 42

Case Study Examples 48

Strategic Planning Critical Success Factors 50

Summary 52

Step 2 It's All about Business Performance 53

Overview 53

Develop Business Performance Objectives 56

Develop Performance Framework 60

Develop Appropriate Measures 64

Develop Baseline and Target Values 75

Pitfalls and Critical Success Factors 76

Summary 89

Step 3 Invest for Results 91

Overview 91

Portfolio Candidate Investments 95

Enterprise Architecture 96

Investment Portfolio 110

Business Case 111

Business Case Approach 115

Additional Thoughts on Business Cases and Their Importance 135

Portfolio Selection 140

Summary 152

Step 4 Achieve Investment Results 155

Overview 155

Project Execution 156

Project Revalidation 172

Management Dashboards 179

Implemented Project 185

Critical Success Factors for Investment Implementation 185

Step 5 Realize the Benefits, and Close the Strategy Loop 187

Overview 187

Implications 202

Overall Summary 208

Appendix A Federal Legislation, Requirements, and Guidance for IT Initiative Management 209

OMB and IT Investment Management 211

Appendix B PRINCE2 213

Appendix C Risk Management Approaches 217

Risk Assessment 223

Glossary 225

References 243

Index 245

About the Author 249

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