The Phone Book: Telephone Skills for Business Success Student Text / Edition 1 available in Paperback
- Pub. Date:
- McGraw-Hill Higher Education
The Phone Book takes a hands-on, interactive approach tohelping students refine and practice their telephone skills. All phone skills are covered in detail, including listening, question-ing, speaking, handling incoming and outgoing calls, customer orders, customer problems, and complaints. Examples of proper techniques are also included.
|Publisher:||McGraw-Hill Higher Education|
|Edition description:||New Edition|
|Product dimensions:||8.50(w) x 10.82(h) x 0.33(d)|
Table of ContentsThe Challenges of Telephone Communication Three Key Telephone Skills Handling Incoming Calls Handling Customer Orders on the Telephone Handling Customer Problems and Complaints Handling Outbound Calls Using the Telephone in Sales Situations Using Telephone Technology