ISBN-10:
0132572478
ISBN-13:
9780132572477
Pub. Date:
10/23/1997
Publisher:
Pearson Education
Plant and Service Tours in Operations Management / Edition 5

Plant and Service Tours in Operations Management / Edition 5

by Roger W. Schmenner
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Overview

This book provides a solid foundation in the fundamentals of different production and operations processes. Covers the full spectrum of manufacturing and service sector processes. Considers both materials and information flows, including order entry and order fulfillment. Discusses how various production and operations processes have changed over time. Appropriate for readers interested in Production and Operations Management, Operations Management, and Service Operations Management.

Product Details

ISBN-13: 9780132572477
Publisher: Pearson Education
Publication date: 10/23/1997
Edition description: Older Edition
Pages: 272
Product dimensions: 8.06(w) x 10.02(h) x 0.64(d)

Table of Contents

Preface xiii
Introduction 1(16)
Tour A A Continuous Flow Process (International Paper--Androscoggin Mill)
17(25)
Tour B A Job Shop (Norcen Industries)
42(26)
Tour C A Batch Flow Process (Jos. A. Bank Clothiers)
68(30)
Tour D A Machine-Paced Line Flow Process (Carrier Corporation--Indianapolis)
98(20)
Tour E A Hybrid (Batch Continuous Flow) Process (Stroh Brewery--Winston-Salem)
118(22)
Tour F A Worker-Paced Line Flow Process and a Service Factory (Burger King--Noblesville, IN)
140(22)
Tour G A Service Shop (Ogle-Tucker Buick)
162(18)
Tour H Mass Service (Lazarus--Castleton Square Mall)
180(21)
Tour I A Professional Service (Arthur Anderson--Charlotte)
201(17)
Tour J A Project (Geupel DeMars--Indianapolis)
218(17)
Tour Summary A Comparison of Production and Service Processes 235(18)
Index 253

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