Please Every Customer: Delivering Stellar Customer Service Across Cultures

Please Every Customer: Delivering Stellar Customer Service Across Cultures

by Robert W. Lucas

NOOK Book(eBook)

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Overview

Please Every Customer: Delivering Stellar Customer Service Across Cultures by Robert W. Lucas

A one-stop resource for delivering great customer service across any cultural boundary

As the economy globalizes, cultural boundaries in commerce are being erasedâ?"which makes your customers an increasingly diverse group. In order to stay competitive, you need to be able to communicate with them clearly and effectively.

Please Every Customer helps you create an environment in which everyone is recognized as a valuable component of the customer-provider chain. No other book addresses the issues as thoroughly or provides the kind of direct advice you need to ensure success. Please Every Customer teaches you how to:

  • Communicate effectively
  • Build trust across cultures
  • Serve different genders
  • Understand cultural nuances
  • Provide service to customers of any age who speak English as a second language or has special needs

Demographics are changing before our eyes. You need to prepare now for the future . . . because its already here. Please Every Customer is your roadmap to the new world of customer service.

Product Details

ISBN-13: 9780071748544
Publisher: McGraw-Hill Education
Publication date: 06/17/2011
Sold by: Barnes & Noble
Format: NOOK Book
Pages: 304
File size: 4 MB

About the Author

Bob Lucas is president of Creative Presentation Resources, a creative training and products company, and founding managing partner for Global Performance Strategies, LLC, an organization specializing in performance-based training and consulting services.

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