The Pocket Guide to the Baldrige Criteria (5-Pack) / Edition 16

The Pocket Guide to the Baldrige Criteria (5-Pack) / Edition 16

by Mark Graham Brown
ISBN-10:
1439875502
ISBN-13:
9781439875506
Pub. Date:
05/03/2011
Publisher:
Taylor & Francis

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Overview

The Pocket Guide to the Baldrige Criteria (5-Pack) / Edition 16

Updated yearly to match changing requirements, this guide is designed to help you understand the criteria for the Malcolm Baldrige National Quality Award. The Baldrige criteria are being used by thousands of organizations around the world to evaluate their progress toward becoming the best in their fields. This 16th edition of The Pocket Guide to the Baldrige Criteria begins with commonly asked questions about the Award criteria. It then breaks down the 19 items under the seven category headings of the Baldrige criteria with concise explanation and quick tips of what excellent companies do in each area.

Product Details

ISBN-13: 9781439875506
Publisher: Taylor & Francis
Publication date: 05/03/2011
Edition description: Older Edition
Pages: 64
Product dimensions: 3.40(w) x 4.90(h) x 0.30(d)

Table of Contents

Introduction

QUESTIONS & ANSWERS

THE BALDRIGE CRITERIA

Leadership (120 pts.)

Strategic Planning (85 pts.)

Customer Focus (85 pts.)

Measurement, Analysis, and Knowledge Management (90 pts.)

Workforce Focus (85 pts.)

Process Management (85 pts.)

Results (450 pts.)

ADDITIONAL READING

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